Salesforce Administrator

Job Title: Salesforce Administrator

Location: Gurgaon
Employment Type: Full-Time
Experience: 3-6 Years

Job Summary

We are seeking an experienced Salesforce Administrator to manage, maintain, and optimize the Salesforce platform. The ideal candidate will be responsible for user administration, system configuration, automation, reporting, data management, and ensuring the Salesforce environment supports business processes efficiently. The role requires close collaboration with business stakeholders, IT teams, and end users to drive adoption and continuous improvement.

Key Responsibilities

Salesforce Administration

• Manage Salesforce users, roles, profiles, permission sets, and sharing rules.
• Configure and maintain Sales Cloud modules including Leads, Accounts, Contacts, Opportunities, Activities, and Campaigns.
• Create and maintain custom objects, fields, page layouts, record types, and validation rules.
• Monitor system performance, security, and user adoption.

Automation & Configuration

• Build and maintain Flows, Approval Processes, Assignment Rules, and Email Templates.
• Implement automation to improve business efficiency and reduce manual effort.
• Support configuration changes and release deployments.

Reporting & Analytics

• Develop reports, dashboards, and KPIs for business stakeholders.
• Analyze data quality and provide actionable insights.
• Support leadership reporting requirements.

Data Management & Governance

• Perform data imports, exports, cleansing, and deduplication.
• Ensure data integrity, security, and compliance with organizational policies.
• Maintain audit trails and support audit activities.

Required Skills & Qualifications

• 36 years of Salesforce Administration experience.
• Strong knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience with Flows, Validation Rules, Approval Processes, Reports, and Dashboards.
• Understanding of Role Hierarchy, Profiles, Permission Sets, and Sharing Rules.
• Experience with Data Loader and data migration activities.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Salesforce Certified Administrator (ADM 201).
• Salesforce Advanced Administrator certification (preferred).
• Exposure to integrations, APIs, and third-party applications.
• Experience working in Agile/Scrum environments.
• Knowledge of Salesforce Einstein / Agentforce capabilities (preferred).

Key Success Metrics

• User adoption and satisfaction.
• Ticket resolution within SLA.
• Data quality and system reliability.
• Successful delivery of enhancements and automation initiatives.
• Accuracy and usefulness of business reports and dashboards.