Salesforce Administrator

Requirements:

• Minimum 3-4 end-to-end implementations in Service Cloud.
• Hands-on experience with Omni-Channel.
• Techno-functional experience (80% admin + 20% dev).
• Service Cloud and Salesforce Administrator certifications.
• Business Analyst (BA)-level experience.
• 9-15 years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni-Channel, routing, and debugging test cases.
• 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.
• Experience building Salesforce integrations with 3rd-party apps and AppExchange products.
• Experience working in highly available, scalable, and secure systems.
• Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
• Experienced in Salesforce deployment (CI/CD, Jenkins) process.
• Comply with change management policies to ensure data integrity and system stability.
• Salesforce Service Cloud / Architect certifications.
• Expertise in data management: structured and unstructured databases, SQL and RDBMS technologies, and SOA design principles.