Salesforce Administrator

Roles and Responsibilities :

• Manage Salesforce CRM data, ensuring accuracy and integrity of customer information.
• Develop and maintain custom reports using Salesforce reporting tools to provide insights on sales performance, customer behavior, and market trends.
• Collaborate with cross-functional teams to identify business requirements and implement solutions that meet those needs through the use of Salesforce automation features such as workflows, approval processes, and field updates.
• Troubleshoot issues related to Salesforce functionality, including data discrepancies, system errors, and user access permissions.

Job Requirements :

• 2-4 years of experience working with Salesforce CRM platform.
• Strong understanding of Salesforce CTI (Customer Interaction Center) concepts and ability to apply them in real-world scenarios.
• Proficiency in developing complex queries using Apex programming language or other querying languages like SOQL/SOSL.