Salesforce Administrator I

Job Title

Salesforce Administrator I

Location

Pune

Job Type

Full-time

Job Summary

Mastercam seeks a Salesforce System Administrator who is a key member of the Digital Enablement team, responsible for resolving support cases assigned to Digital Enablement. The Salesforce System Administrator ensures efficient system administration, including user access, roles, profiles, and permission sets. The position requires expertise in Salesforce administration and reporting tools, ensuring proper system access and timely resolution of support cases.

This role will focus on integrating an acquired company (to be acquired) to Mastercam per Sandvik's and Mastercam's program and processes - from a compliance and financial controls perspective.

Responsibilities

• Act as tier one support for Digital Enablement managing, resolving, and escalating support cases accordingly within the Salesforce platform.
• Manage user access, roles, profiles, permission sets, and security settings to ensure compliance and efficiency.
• Troubleshoot system issues, provide user support, and ensure smooth adoption of new Salesforce features.
• Stay up to date with Salesforce releases and industry best practices, proactively recommending enhancements to Digital Enablement team.
• Document configurations, processes, and best practices to support team knowledge-sharing and compliance.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience.
• Salesforce Administrator Certification (ADM-201); Advanced Administrator (ADM-211) is highly preferred.
• 1 - 3 years of experience as a Salesforce Administrator, with a strong focus on case management and resolution.
• Experience using Service Cloud - managing cases and troubleshooting reported issues.
• Proficiency in managing users, roles, profiles, and permission sets in Salesforce.
• Strong experience with reports, dashboards, and data analysis within Salesforce.
• Experience leveraging AI-enabled tools or automation to improve productivity and operational effectiveness, or a demonstrated ability to rapidly learn, evaluate, and apply such technologies at scale.

Key Competencies

• Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.
• Detail-oriented with a strong focus on data accuracy and system integrity.
• Proven time management skills and a track record of working in a team environment successfully supporting others.
• Well-organized, attention to detail and able to multi-task.
• Problem solving and analysis skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.