SalesDuo - Senior eCommerce Account Manager

Job Overview:

We are looking for a dynamic and client-focused Account Manager or Brand Manager to join our growing team.

In this role, you will be the trusted point of contact for our eCommerce clients, driving account strategy, managing relationships, and ensuring customer success across Amazon and other online platforms.

You will work in a fast-paced, collaborative environment where your contributions directly impact client satisfaction, retention, and revenue growth.

This is a high-ownership role ideal for someone who thrives in the eCommerce space in a customer-facing role, is comfortable working night shifts to support global clients, and is passionate about delivering exceptional results.

Roles & Responsibilities:

- Client Relationship Management: Build and nurture long-term partnerships with clients through proactive communication and strategies that grow their business profitably.

- Good understanding of Amazon Seller Central.

- Sales Management: Drive revenue growth by identifying new business opportunities, upselling, and cross-selling our offerings.

- Customer Success: Ensure clients achieve their goals using our solutions, leading to strong retention and high satisfaction.

- Account Strategy: Develop and execute strategic account plans that align with both client goals and business objectives.

- Performance Tracking: Monitor key performance indicators (KPIs), assess success metrics, and identify areas for optimization.

- Issue Resolution: Quickly and effectively resolve client concerns to maintain a high level of satisfaction.

- Industry Insights: Stay ahead of trends in the eCommerce space to provide actionable insights and recommendations to clients.

- Cross-Functional Collaboration: Work with internal teams including marketing, product, and customer support to deliver a seamless client experience.

What We're Looking For (Qualifications):

- Experience: 4+ years in customer-facing roles involving strategy, category management, P/L, or sales, preferably in the eCommerce industry.

- Education: MBA in Marketing, Strategy, or a related field.

- Bachelor's degree in Engineering, Business, Marketing, Finance, or a related field.

- Demonstrated expertise in managing end-to-end eCommerce operations, with a proven track record of scaling brands on major marketplaces.

- Category Experience: Prior experience in category management within an eCommerce setting is highly preferred.

- Sales Acumen: Demonstrated success in achieving sales targets and driving growth.

- Customer Obsession: Proven ability in customer-facing roles, managing clients and delivering exceptional solutions.

- A strategic mindset capable of translating complex data sets into clear, actionable brand marketing initiatives.

- Communication Skills: Excellent written and verbal communication abilities.

- Flexibility: Comfortable working night shifts to support our international client base.

- Tech Savvy: Hands-on experience with CRM platforms, eCommerce tools, and digital collaboration tools.

- Candidates who have a knack for AI and Automations.

Additional Details:

- Time: 5 PM - 2 AM US Shift.

- Location: Remote.

- Monday to Friday.