Sales Trainer

Job Description - Sales Operations Executive

About The Class of One
The Class of One is a pioneering global online school headquartered in Noida, delivering personalized,
live, face-to-face learning experiences to students across the globe Our mission is to make world- class education accessible from the comfort of students homes.
Position: Sales Operations Executive
Location: Noida.
Employment Type: Full-time, On-site
Experience Required: Minimum 1 year (Academic Sales / EdTech preferred)
Salary: Best as per company standards + Incentives.

Roles & Responsibilities
* Build and maintain strong, professional relationships with prospective and enrolled students and their parents.
* Manage the complete student onboarding process from admission confirmation to successful enrolment.
* Conduct regular follow-ups with students and parents regarding pending admission formalities, documents, payments, and onboarding requirements.
* Collect all required documents from students and parents, including identity proof, academic records, photographs, address proof, and other admission-related documents.
* Verify the completeness, accuracy, and validity of submitted documents before updating or forwarding them for further processing.
* Maintain accurate student records, admission data, follow-up details, and document status in the CRM, ERP, or internal tracking system.
* Coordinate with the Sales, Academic, Finance, IT, and Student Support teams to ensure a smooth and efficient admission journey.
* Identify potential operational issues during the admission and onboarding process and provide timely resolutions.
* Ensure that students and parents receive accurate information regarding programmes, fees, classes, documentation, schedules, and onboarding procedures.
* Support the sales team by maintaining updated admission data, preparing reports, and providing operational assistance during the conversion process.

Qualifications & Skills
1. Graduate/post-graduate in any discipline.
2. At least 1 year of relevant experience in admission counselling / EdTech sales.
3. Excellent communication and interpersonal skills.
4. Strong ability to build trust and handle objections effectively.
5. Target-driven, with proven ability to meet deadlines.
6. Proficiency with online tools, MS Office, and CRM systems.