Sales Trainer

About the Role

• Deliver engaging instructor-led and virtual training programs for new hires and existing employees.
• Plan, coordinate, and execute training initiatives to meet organizational learning objectives.
• Provide coaching, mentoring, and continuous support to enhance employee performance
• Track training progress and share timely reports and insights with the Operations team.
• Conduct refresher and upskilling programs based on Training Needs Analysis (TNA) and performance gaps.
• Ensure all training initiatives are aligned with organizational goals, business priorities, and corporate objectives.

Key Responsibilities

• Design, develop, and deliver sales process, product, and behavioral training programs for new hires and existing employees.
• Conduct onboarding, certification, refresher, and coaching sessions to enhance sales capability and performance.
• Identify training needs through performance analysis, feedback, and business requirements, and implement targeted learning interventions.
• Evaluate training effectiveness using assessments, certifications, productivity metrics, and stakeholder feedback.
• Collaborate with Sales, Quality, and Operations teams to ensure training programs align with business objectives and process updates.
• Develop and maintain training content, SOPs, presentations, job aids, and other learning resources.
• Monitor post-training performance and provide ongoing coaching to improve productivity, sales conversion, and process adherence.
• Prepare and share training MIS, reports, and dashboards to track training outcomes and business impact.
• Drive continuous improvement by updating training content and methodologies based on product, process, and market changes.
• Ensure compliance with organizational policies, quality standards, and training governance.