Sales Trainer

Job Title:

OJT Trainer – Inside Sales

Job Role:

The OJT (On-the-Job) Trainer is responsible for training, coaching, and developing new and

existing inside sales team members to improve product knowledge, sales skills, communication,

and overall performance. The role focuses on helping team members achieve productivity and

business targets through effective training interventions.

Key Responsibilities:

Training & Development

● Conduct induction training for new joiners in the inside sales team.

● Deliver process, product, system, and sales training programs.

● Provide on-the-job coaching to improve call handling and conversion skills.

● Identify learning gaps and create action plans for improvement.

● Conduct refresher sessions for existing employees Performance Support

● Monitor trainee performance during nesting/OJT period.

● Share regular feedback with team members and managers.

● Support employees in achieving productivity and quality benchmarks.

● Track progress of trainees and ensure readiness for floor deployment.

Sales Enablement

● Train team members on objection handling, pitching, follow-ups, and closures.

● Improve communication and relationship-building skills.

● Share best practices to increase conversions and empanelment numbers Reporting & Coordination

● Maintain training attendance, progress reports, and performance trackers.

● Coordinate with Inside sales manager and team leaders on training needs.

● Prepare daily/weekly training updates and dashboards.

Required Skills:

● Strong communication and presentation skills.

● Good understanding of inside sales processes.

● Coaching and mentoring ability.

● Knowledge of CRM/dialer/sales tools.

● Analytical and reporting skills.

● Strong interpersonal skills.

Experience:

● 2–4 years in sales training, inside sales or telesales.