Sales & Tele calling Team Lead

About the Role

Mentors Eduserv is looking for an experienced B2B & B2C Sales / Telecalling Team Lead to manage calling operations, drive sales, coordinate with the calling team, and ensure daily performance targets are achieved.

The ideal candidate should have strong Hindi & English communication skills, hands-on EdTech sales experience, CRM knowledge, and the ability to manage callers and follow up with the team on a daily basis.

Experience dealing with the Bihar & Jharkhand / Eastern India education market will be highly preferred.

Key Responsibilities

• Handle B2B and B2C sales calls for EdTech products, courses and services.
• Manage and guide a team of telecallers/counsellors to achieve daily and monthly targets.
• Conduct daily team follow-ups regarding calls, leads, conversions, pending follow-ups and revenue.
• Monitor individual and team-wise calling performance.
• Coordinate with callers to ensure proper lead follow-up and conversion.
• Handle CRM data, lead allocation, status updates and follow-up tracking.
• Prepare and maintain daily, weekly and monthly sales/calling reports.
• Identify gaps in team performance and take corrective actions.
• Support team members with calling scripts, objection handling and sales conversion techniques.
• Coordinate with management, marketing and other internal teams regarding lead flow and campaign requirements.
• Ensure proper utilization and updating of CRM and lead databases.
• Track lead-to-call, call-to-follow-up and follow-up-to-conversion performance.
• Understand customer requirements and communicate the right EdTech product/course accordingly.
• Maintain strong follow-up discipline and ensure no important lead is missed.
• Provide regular performance updates to management.

Required Skills

• 3+ years of experience in Telecalling, Inside Sales, EdTech Sales, Counselling or Team Handling.
• Strong Hindi and English communication skills mandatory.
• Proven experience in B2B & B2C calling/sales.
• Prior experience in EdTech sales is highly preferred.
• Experience handling or leading a telecalling/counselling team.
• Good knowledge of CRM systems and lead management.
• Strong reporting and data-handling skills.
• Good understanding of sales funnels, lead follow-ups and conversions.
• Ability to manage daily targets and team performance.
• Strong coordination and follow-up skills.
• Comfortable working in an onsite Mumbai office environment.

Preferred Candidate

Candidates with exposure to the Bihar & Jharkhand EdTech market / Eastern India audience will be preferred.

Understanding of the education ecosystem, student/parent behaviour, coaching market and sales dynamics in Bihar and Jharkhand will be an added advantage.

What Were Looking For

We are looking for someone who can actively manage the team, not just make calls.

The candidate should be comfortable with:

Team Management Daily Calling CRM Management Follow-ups Reporting Conversion Target Achievement

A hands-on approach, ownership mindset and strong sales discipline are important for this role.