Sales Team Leader IT Services Permanent Work From Home

Sales Team Leader - IT Tech Support Services

Company: V4IT Services
Employment Type: Full Time Work From Home
Industry: IT Services / Technology
Department: Sales

About the Role

V4IT Services is looking for an energetic and target-driven Sales Team Leader to lead our sales team and drive daily sales performance.

The ideal candidate should be comfortable working in a high-performance, target-oriented sales environment, managing a team, monitoring calls and conversions, coaching sales executives, and helping the team close high-value and annual IT support sales.

This is a hands-on leadership role. We are looking for someone who can lead from the front, not just manage reports.

Key Responsibilities:

• Lead and manage the day-to-day performance of the sales team.
• Monitor calls, sales, conversion rates and individual performance.
• Ensure the team is actively working on every available sales opportunity.
• Coach team members on customer handling, objection handling and closing techniques.
• Support agents on difficult and high-value customer calls.
• Drive high-value sales and annual support plan conversions.
• Monitor daily, weekly and monthly sales targets.
• Identify low-performing team members and take corrective action.
• Conduct regular performance reviews and provide actionable feedback.
• Ensure proper CRM entries, lead tracking and sales documentation.
• Maintain sales process and CRM discipline across the team.
• Work closely with Operations and Technical teams to ensure smooth customer handover.
• Analyse sales data and identify opportunities to improve conversion.
• Motivate the team and maintain a strong sales-focused environment.

What We Are Looking For:

• 3-6 years of experience in sales, preferably in IT services, technology, telecom, SaaS or a similar environment.
• At least 12 years of experience managing or leading a sales team.
• Strong communication and negotiation skills.
• Good understanding of sales conversion and funnel management.
• Ability to coach and motivate sales executives.
• Comfortable working with daily and monthly targets.
• Strong objection-handling and closing skills.
• Good understanding of CRM and sales reporting.
• Ability to analyse numbers and take quick corrective action.
• Strong ownership and accountability for team results.
• Positive but firm approach towards performance management.

Key Performance Indicators

The Sales Team Leader will be measured on:

• Team Sales Revenue
• Number of Sales
• Conversion Rate
• High-Value Sales
• Annual Plan Sales
• Individual Team Performance
• Lead Follow-up
• CRM Compliance
• Target Achievement

Why Join V4IT?

• Work with a growing IT services company in Australia.
• Opportunity to work onsite at Melbourne Office after 1 minimum 1 year of completion.
• Opportunity to lead and develop a sales team.
• Performance-driven environment.
• Strong opportunity for career growth.
• Work closely with Sales, Operations and Technology teams.
• Opportunity to contribute directly to revenue growth and business strategy.