Sales Team Lead

JOB DESCRIPTION

Team Lead - Sales

Founded when surgery was the only mainstream solution to back pain, QI Spine emerged with a simple
idea: non-surgical recovery should be the first option, not the last resort. Since then, we've built India's
only spine-focused medical system - combining the expertise of 250+ specialists with cutting-edge AI tools
like Doctor QI, our proprietary diagnostic engine. With 22 clinics across major cities, we've:
Consulted over 2.5 lakh patients
Prevented 15,000+ unnecessary spine surgeries
Achieved a 93% recovery rate - among the best in the world
Our mission? To redefine spine care by blending clinical excellence, intelligent systems, and strong
operational discipline.

About the Role:

QI Spine Clinic, a leading health tech organization, is seeking a highly motivated and experienced Senior
Manager - Sales to lead our hybrid sales team. This critical role is responsible for driving the conversion
of new patient consultations into treatment onboardings, using a consultative, patient-first approach. You
will lead a central team of patient counselors and work closely with our central panel of doctors to ensure
brand trust and patient needs remain the top priority throughout the sales process.

What You'll Own:
1. Lead a Hands-On Sales Team: Take a hands-on approach to leadership, actively engaging with the
team to ensure they meet and exceed daily sales targets.
2. Drive Rigor and Accountability: Implement a culture of rigor and accountability, setting clear daily
metrics and monitoring performance closely to ensure consistent output and a high level of
productivity.
3. Manage Quality Audits and Coaching: Conduct regular quality audits of patient counselor
interactions, providing targeted coaching and corrections to ensure every conversation aligns with
our brand promise and delivers a premium patient experience.
4. Optimize Conversion Metrics: Develop and implement strategies to increase the conversion rate
of first consultations to onboarded treatments, focusing on key performance indicators (KPIs)
such as call-to-conversion and patient-to-treatment ratios.
5. Consultative Sales Approach: Ensure the team employs a highly consultative and empathetic
sales methodology, prioritizing the patient's needs, education about their condition, and the
benefits of our treatment plans. You will collaborate with a central team of doctors who provide
medical insights during this process.
6. Process Optimization: Continuously analyze and optimize the virtual sales process to improve
efficiency, effectiveness, and the overall patient experience. This includes refining scripts, follow-
up protocols, and data tracking.
7. Collaboration & Communication: Work closely with clinic operations, marketing, and technology
teams to ensure a seamless patient journey from initial contact to successful treatment.
8. Performance Reporting: Generate and present regular reports on sales performance, team
productivity, and key metrics to senior management, providing insights and strategic
recommendations.



What We're Looking For:

Bachelor's degree required; anMBA or a Master's degree in a related field is a plus.
Proven experience (1 - 5 years) in a sales management role, with at least 3-5 years of experience
leading a virtual or hybrid sales team.
Experience in the healthcare, health tech, BFSI industry is a strong advantage.
Demonstrated track record of achieving and exceeding sales targets in a consultative sales
environment.
Exceptional leadership skills with a hands-on, detail-oriented approach to management.
Strong analytical and problem-solving abilities, with a data-driven approach to sales management.
Proficiency in CRM software and sales analytics tools.
A deep understanding of patient-centric sales and the ability to instill this philosophy in a team.

What You'll Get:

A pivotal role directly shaping QI Spine's ambitious 10x growth journey.
The unparalleled opportunity to optimize and drive the entire revenue engine, from lead
generation to final treatment conversion.
High visibility within the leadership team and a direct impact on business growth and patient lives.
A challenging yet immensely rewarding environment where your strategic thinking and
operational excellence translate into tangible results.