Sales Team Lead

Operations Team Leader (OPS TL) / Senior Team Leader (Sr. TL)

Location: Gurgaon Udyog Vihar, Phase 5
Process: Blended Sales Process
Business Type: Captive Unit
Experience: Relevant Team Leader / Senior Team Leader experience required
Compensation: Up to 5 LPA
Work Mode: Work From Office
Gender: Male & Female candidates can apply
Joining: Immediate Joiners Preferred

Job Summary

We are looking for experienced Operations Team Leaders / Senior Team Leaders to manage and drive sales teams in a blended process within our captive unit.

The role involves team handling, target achievement, performance management, coaching, quality monitoring, and ensuring smooth day-to-day process operations.

Key Responsibilities

• Manage, motivate, and lead a team of Sales Executives/Advisors to achieve daily, weekly, and monthly targets.
  
• Monitor team productivity, sales performance, conversion, revenue, and other key performance indicators (KPIs).
  
• Conduct daily huddles, performance reviews, and one-to-one coaching sessions.
  
• Provide regular coaching and feedback on sales pitches, objection handling, customer engagement, and conversion techniques.
  
• Track leads, follow-ups, and pipeline movement to maximize conversions.
  
• Handle customer and process escalations and support team members in resolving complex cases.
  
• Communicate process updates, product information, campaigns, offers, and business priorities to the team.
  
• Identify performance gaps and implement action plans to improve individual and team productivity.
  
• Prepare and maintain daily, weekly, and monthly MIS and performance reports.
  
• Coordinate with Training, Quality, HR, and other internal teams for smooth process functioning.
  
• Ensure adherence to process guidelines, company policies, quality standards, and compliance requirements.
  
• Drive team engagement, discipline, attendance, and retention while maintaining a positive performance culture.
  

Candidate Requirements

• Relevant experience as a Team Leader / Senior Team Leader in a Sales Process is mandatory.
  
• Candidates with BPO Sales, Tele-sales, Inside Sales, or similar sales backgrounds are preferred.
  
• Strong knowledge of sales processes, team handling, target management, and performance metrics.
  
• Excellent verbal and written communication skills.
  
• Strong customer-handling and escalation-management skills.
  
• Excellent leadership, coaching, problem-solving, and decision-making abilities.
  
• Ability to work in a target-driven and fast-paced environment.
  
• Good knowledge of MS Excel, MIS reporting, and performance tracking.
  
• Immediate joiners will be preferred.
  

What We Offer

• Opportunity to work in a professional captive-unit environment.
  
• Leadership role with responsibility for team performance and business targets.
  
• Competitive compensation of up to 5 LPA, based on experience and suitability.
  
• Growth opportunities for strong performers.
  

How to Apply

Interested candidates can share their updated resume or contact HR Manisha at [phone removed].