Sales Team Lead

Job Purpose

To lead a team of Residential Sales Executives and drive sales performance for residential projects. The Sales Team Lead (TL) is responsible for mentoring the sales team, managing day-to-day sales activities, meeting sales targets, and ensuring high conversion rates by driving client engagement and satisfaction.

Key Responsibilities

1. Team Leadership & Sales Management

• Lead a team of Residential Sales Executives, assign daily goals, and monitor team performance.
• Provide daily support, guidance, and training to the sales team to help them achieve their targets.
• Conduct regular one-on-one meetings with team members to provide feedback and foster a high-performance culture.

2. Sales Strategy Execution

• Implement sales strategies and campaigns designed by the Zonal Head to achieve sales targets.
• Drive lead generation, conversion, and sales activities through effective prospecting and follow-ups.
• Monitor the sales pipeline and ensure timely follow-up with leads, site visits, and bookings.

3. Target Achievement & Performance Monitoring

• Drive the team to meet and exceed individual and team sales targets.
• Monitor individual performance, identify gaps, and implement corrective actions.
• Analyze market trends and competitor offerings to develop effective sales pitches.

4. Customer Interaction & Relationship Building

• Act as the point of contact for high-priority customers and manage their buying experience.
• Build strong relationships with prospective buyers, addressing their queries and providing property details.
• Ensure that customers are informed throughout the entire sales process and follow-up diligently post-sale.

5. Reporting & Documentation

• Maintain accurate records of all sales activities, including calls, meetings, and conversions.
• Update and submit daily, weekly, and monthly sales reports to the Sales Manager and Zonal Head.
• Ensure all documents required for bookings, contracts, and payments are completed and processed without errors.

6. Collaboration & Coordination

• Work closely with the marketing and CRM teams to ensure alignment on promotional activities and campaigns.
• Provide feedback on customer preferences, pain points, and market trends to help improve future campaigns.
• Assist in resolving escalated customer issues, ensuring customer satisfaction and retention.

7. Process Compliance & Quality Assurance

• Ensure that all sales processes, documentation, and agreements are in compliance with company policies and legal requirements.
• Monitor the quality of service provided by the sales team and ensure customers receive the highest level of satisfaction.
• Maintain all client-related information and records confidentially and securely.