Sales Team Lead

Role:

Sales Manager

Reports to:

Cluster Manager

KPIs

Membership Enrolments, Membership revenue, Program Profit, CSAT

score and renewal percentage. Attrition percentage

Client Relationship and Reporting

Location

At Luxury Hotels across metros and mini metros

Job Purpose

Lead / deliver revenue growth for TLC membership and subscription business within the designated

area, ensuring operational excellence and client satisfaction. Maintain systems, processes and a

delivery structure by training and augmenting manpower as needed.

Role & responsibilities

Execute sales strategy to drive revenue growth

Own and control direct costs pertaining to the sales delivery, primarily human resource related.

Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and

narrative to the customer and to provide feedback from the voice of the customer.

Support TLC Tech products success in your area through advocacy and training

Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel

Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members

through their sales and marketing networks

Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates

Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits.

Monitor delivery of KPIs of your self and your teams

Education

Required: Bachelors degree preferably in hotel, airline of travel

management

Preferred candidate profile

3+ years of experience with a front-end direct sales role including

managing a small team

• Hospitality domain knowledge

Team building and talent development

Excellent inter-personal skills

Excellent command over verbal English

• Tech friendly

KIndly email your resumes [email removed]

Call/whatsapp on [phone removed] for quick response.