Sales Support Specialist

Key responsibilities

• Provide support for sales administration and transactional activities related to sales.
• Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.
• Respond to customers in line with business requirements. Analyse various segments to sustain volumes and identify opportunities to increase share of wallet.
• Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.
• Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.
• Analyse customer feedback from multiple channels to identify improvement areas and implement solutions.
• Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.

Primary internal stakeholders

• Sales, Customer service, Finance, Operation, Collections, Special cargo teams, DG cargo teams, Disputes team, AFLS/IT team, Customer success partners, Sales and other internal stakeholders

Primary external stakeholders

• Customer

Required qualification, experience skills

• Qualification: Graduate + Experience: around 1-3 yrs.

Skills

• Fluent in English
• Customer Focus Owning the customer
• Understand Customer requirement and focused on customer outcome
• Attitude to go across defined job boundaries for customer resolution
• Winning for customer - high achievement orientation
• Driven to ensure closure
• Superior Stakeholder Management
• Responsible to drive business and customer needs through positive customer experience and effective sales approach
• Having regular communication with Customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet

Problem Solving Skills

• Own the opportunity, Detailed and result oriented, Low tolerance to delays
• Problem solving, analytical and data skills - Data backed decision making, and tactical sales opportunity management

Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension Written Communication
• Good Communication Skills - Ability to use positive and persuasive language

Required Business/ Technical Knowledge

• Communication - Professional standard in grammar and though articulation. (Including Language capabilities)

Process Understanding

• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs - Attention to details, complete error free documentation
• Adapt and adhere to changes in process (SOP) / Systems

Stakeholder Mgmt.

• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably

Working arrangements

• Completely night shift(should be flexible for rotational)
• Should be flexible working 5 days from office.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.