Sales Support Executive

Job Description: Sales Support Executive
Location: Mumbai
Job Type: Full-time
Experience Required: 1 to 5 years
About the Role
We are looking for a detail-oriented and organized Sales Support Executive to manage our internal sales back-office workflows. In this role, you will act as bridge between our clients, sales managers, design engineers, and production units, ensuring quick response times to customer inquiries, accurate offer generation, smooth order tracking, and clean sales reporting.
Key Responsibilities

1. Log and respond to incoming customer inquiries in a timely and professional manner.
2. Draft accurate techno-commercial offers, detailed estimates, and formal sales quotations based on inputs and specifications provided by the Sales and Design teams.
3. E-tendering and offer submissions on GeM portal and other platforms.
4. Convert finalized client quotes into formal internal sales orders / job cards.
5. Co-ordinate with the production and planning teams to track order status, highlight bottleneck delays, delivery schedules and expected dispatch dates.
6. Prepare accurate dispatch-related documentation (Delivery Challans, Packing Lists, Invoices, and E-Way Bills).
7. Coordinate with logistics partners/transporters to ensure smooth dispatch, collect tracking details, and verify delivered shipments. Track and follow-up client payments, advance payments, and milestone billing schedules against agreed commercial terms.
8. Maintain up-to-date Sales MIS reports (inward inquiry logs, quotation success rates, pending order pipelines, and dispatch registers).
9. Archive all customer correspondence, technical files, purchase orders, and invoices in organized digital and/or physical files.

Key Skills & Qualifications

• Education: Bachelor's degree (B.E/B.Tech./Diploma in Mechanical/Electrical/Civil engineering or equivalent preferred for technical products).
• Experience: 1-5 years of hands-on experience in sales support, tendering support, or commercial back-office operations.
• Required Skills:
• Proficiency in MS Excel / Google Sheets (data filtering, formulas, MIS reporting).
• Familiarity with ERP software or accounting tools (e.g., Tally, SAP, or custom sales software).
• Good command over written and spoken English for client correspondence.
• High accuracy and attention to detail when working with technical numbers and commercial terms.
• Strong follow-up skills and ability to coordinate across multiple internal teams (Design, Sales, Production).