Sales Support Executive

Company Description Multidimensions is an India-based industrial distributor specializing in hard-to-source, high-precision components from reputed manufacturers in Germany, Japan, the USA, and other countries. The company supplies critical parts used in modern automated plants and machinery, serving both OEMs and maintenance teams for MRO requirements. As a trusted Indian partner for global brands such as NSK, TSUBAKI, THOMSON, NILOS, MAEDLER, WINKEL, OSBORN, Portescap, and GGB, Multidimensions maintains stock of fast-moving items and also imports and stocks products on demand to ensure timely delivery. Its diverse clientele includes large enterprises like Reliance Industries, Tata Steel, Hindalco, and Mahindra & Mahindra, as well as smaller manufacturers across sectors such as textile machinery and food processing. The company's highly trained sales engineers provide technical solutions for precise motion and control applications, extending services beyond simple product distribution.

About the Role We are looking for a proactive Sales Support Executive to support our sales and customer service functions. The role involves managing customer communications, monitoring outstanding payments, maintaining accurate sales records, and ensuring smooth order processing.

Location: Navi Mumbai

Qualification: Graduate

Experience: 6 Months – 2 Years

Compensation: 2.4 LPA – 3.6 LPA

Preferred Location: Candidates currently residing in Navi Mumbai

Key Responsibilities

• Follow up with customers regarding outstanding payments.

• Handle customer feedback, queries, and complaints professionally.

• Ensure high levels of customer satisfaction through timely support.

• Process customer orders accurately and efficiently.

• Conduct cold calls to prospective customers to introduce products/services and generate new sales leads.

• Maintain sales and customer data in Zoho CRM and TCS iON.

• Coordinate with internal teams for smooth order execution.

• Prepare reports and maintain operational documentation.

• Support the sales team with day-to-day operational activities. Skills Required

• Good communication and customer service skills.

• Basic knowledge of MS Office applications.

• Familiarity with CRM software is an added advantage.

• Strong organizational and problem-solving skills.

• Ability to manage multiple tasks effectively.

Why Join Us

• Work with a leading engineering and industrial solutions company.

• Excellent learning and career development opportunities.

• Supportive team environment.

• Exposure to CRM and sales operations.

Interested candidates can send their resume to: [HIDDEN TEXT]