Sales Support Associate

The SalesOps Associate provides front line support to our rapidly growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM 10:00 PM (cabs will be provided)

You will have the opportunity to

Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry

Get insights and experience first hand how an effective, fast paced organization operates through learning about marketing/sales processes, collaboration and tools

Establish a strong network of peers and mentors

Gain insight into a $45Bn technology industry that is rapidly transforming

Responsibilities

Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc

Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate

Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps

Data updates, such as Account/Territory Assignments

User Administration e.g. activating new users and deactivating departing users in sales tools

Identification of trends of issues, problems, and requests that may be symptoms 

Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs

Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations

Collects, analyzes, and interprets data to identify trends, patterns, and generates insights

Working with internal customers across different time zones

Create requirement gathering docs, UAT scenarios

Skills & Experience

Graduate in any discipline with a minimum 1.5 years of sales operations experience is preferred

Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity

Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred

Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools

Able to handle and work with large volume of data

Understanding of sales cycle and process & data segmentation

Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros

Must show process and business oriented mindset

Must have critical thinking, attention to detail, problem solving and troubleshooting attitude

Should have problem identification and articulation skills

Bachelor’s degree or higher in Operations, Business, Project Management, or Engineering

Basic SQL understanding

Open minded, creative, and proactive thinking

Behavioral & Engagement Expectations

Team player

Open to feedback

Contributor in meetings

Assertiveness

Stakeholder management

Able to carry out repetitive work

Collaborative mindset

Customer Focused Mindset

Problem solving attitude

Analytical skills

Perks & Benefits

Macbooks are company standard

Competitive salary and equity

Comprehensive Health cover, dental cover, travel insurance & Life Insurance

20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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