Sales Specialist

The Sales Specialist will support the development and execution of strategies for ZEISS Vision Care to drive business growth and expand market presence.

This role will assist in identifying new business opportunities, maintaining and developing relationships with existing clients, and supporting sales activities to increase market share for ophthalmic lenses, vision care devices in eye clinics, VCS (Vision Care Solutions), and related business models.

Responsibilities:

• Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VCS devices, and related business models.
• Conduct research to understand market needs and customer pain points, positioning products to meet those needs effectively.
• Develop and maintain a strong pipeline of leads and prospects, driving new sales and partnerships.
• Collaborate with back-office training and marketing teams to craft tailored approaches for each business opportunity.
• Build and maintain strong, long-term relationships with current clients to foster loyalty and repeat business.
• Regularly engage with existing customers to understand their evolving needs and provide solutions that add value.
• Monitor client satisfaction, resolve any issues or concerns, and ensure the delivery of high-quality service and products.
• Serve as a trusted advisor, identifying opportunities to upsell or cross-sell additional products and services where appropriate.
• Collaborate with cross-functional teams to better serve customers.
• Work closely with the marketing, back office, and training teams to understand customer needs and align solutions with business objectives.
• Share customer feedback and market insights with internal teams to drive product and service innovations.
• Assist in the development of training programs and resources that enhance customer understanding of products and services.
• Ensure seamless coordination between departments to deliver integrated solutions that meet client expectations.
• Manage account receivables and ensure timely payment collection.
• Create customers according to their specific business nature.
• Monitor and track outstanding accounts, ensuring timely follow-ups on overdue payments.
• Coordinate with the finance team to ensure accurate invoicing and resolve any discrepancies or issues with clients.
• Maintain records of client payment statuses and collaborate with sales to address any payment-related concerns.
• Implement strategies to improve cash flow, reduce outstanding receivables, and ensure smooth financial operations.

Requirements:

• Bachelor Degree in Science/Optometry/Business (B.Com/BBA).
• Post education degree in Marketing or business preferred but not essential.
• 2 years of experience in commercial areas of medical channel, pharma or medical devices or ophthalmic lenses.
• Ophthalmic industry preferred but not essential.
• Good interpersonal and communication skills.
• Strong problem solving ability.
• Ability to manage complex projects, be strategic and have excellent planning skills.
• Team player.
• Proactiveness.
• Willing to learn and take on new tasks.
• Fluent in English (spoken and written).
• Business acumen and negotiation skills.