Sales Specialist

Company Description Purple Style Labs (PSL) is building one of India's leading luxury fashion houses, anchored by designer platforms such as Pernia's Pop-Up Shop. The company blends online and offline retail to create curated destinations for discovering Indian designer wear in distinctive settings. PSL focuses on selling a lifestyle and an elevated shopping experience rather than just products, highlighting exclusivity and creativity. The organization is committed to supporting the growth of Indian brands and designers while offering customers niche labels with strong fashion potential.
Role Description This is a full-time, on-site Sales Specialist role based in Mumbai. The Sales Specialist will engage with customers online, provide personalized styling and product recommendations, and ensure a premium shopping experience aligned with PSL's luxury positioning. Responsibilities include driving sales, meeting individual targets, and managing customer follow-ups to build long-term relationships. The role also involves handling customer queries, coordinating with internal teams for order fulfillment, and staying updated on current collections and brand stories. The Sales Specialist may support training new team members and contribute feedback to improve sales processes and customer engagement.
Qualifications

• Candidates should possess strong Communication skills for engaging with customers, presenting products, and collaborating with team members.
• Candidates should possess Customer Service skills to deliver a high-quality, personalized shopping experience and manage customer concerns effectively.
• Candidates should possess Sales skills to convert leads, upsell and cross-sell products, and consistently achieve sales targets.
• Candidates should possess Sales Management and Training skills to support performance, assist with coaching team members, and contribute to process improvements.
• Prior experience in fashion retail or luxury retail is highly beneficial.
• Strong interpersonal skills, attention to detail, and a customer-centric mindset are essential.
• Comfort working in a fast-paced, target-driven environment and flexible to work retail hours, including weekends and holidays.