Sales & Service Support Executive

Role & responsibilities

1. Sales Support

• Handle customer product inquiries via Email, Phone, WhatsApp, IndiaMart.
• Prepare quotations, sales orders, and invoices.
• Maintain the CRM database and follow up on sales leads.
• Generate fresh leads via cold calling, IndiaMart, LinkedIn etc.

2. Service Support

• Prepare Service/Repair quotations, orders and invoices.
• Assist Service Head for managing daily activities and tracking customer complaints.
• Maintain database of equipment warranties and AMCs.
• Facilitate processing of spare part orders from allocation to delivery.

Preferred candidate profile

• Experience: 1-3 years in sales support, service coordination, or client handling.
• Industry: Prior experience in manufacturing, automation, or weighing solutions is a major plus.
• Skills: Proficient in MS Office (Excel, PowerPoint) and CRM software.
• Traits: Excellent communication skills, detail-oriented, and able to multitask.