Sales & Service Engineer
Shree Prayag Air Controls · Ghaziabad · onsite · Posted 28d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Qualifications
Diploma / B.E. / B.Tech in: Mechanical Engineering Mechatronics Industrial Engineering or equivalent
Key responsibilities Sales & Service Engineer
- Pneumatics
1. Position Overview
The Sales & Service Engineer will be responsible for both business development and
technical service support for pneumatic products and systems. The role combines field sales
responsibilities with installation, troubleshooting, and after-sales service to ensure high
customer satisfaction and repeat business.
2. Key Responsibilities:
A. Sales & Business Development
Identify and develop new customers in industries such as automotive, FMCG,
packaging, pharma, and manufacturing.
Generate leads, follow up, and convert into orders.
Achieve monthly and quarterly sales targets.
Prepare and present technical-commercial proposals.
Promote company products through field visits and client meetings.
B. Installation & Commissioning
Support installation and commissioning of pneumatic systems at customer sites.
Ensure proper functioning of cylinders, valves, FRL units, and assemblies.
Coordinate with internal technical teams during project execution.
C. Service & Troubleshooting
Diagnose and resolve issues in pneumatic systems.
Provide timely after-sales support and maintenance.
Conduct root cause analysis and implement corrective actions.
Reduce downtime and improve system efficiency for customers.
D. Customer Relationship Management
Maintain strong relationships with customers for repeat business.
Handle complaints and ensure resolution within defined TAT.
Provide training to customers on product usage and maintenance.
E. Coordination & Reporting
Coordinate with sales, service, production, and dispatch teams.
Maintain service reports, visit reports, and sales pipeline.
Update CRM and track customer interactions.
Provide regular feedback on market trends and competitor activities.
3. Product Knowledge Requirements
Pneumatic Cylinders (ISO, Compact, Guided)
Solenoid Valves & Valve Manifolds
FRL Units (Filter, Regulator, Lubricator)
Air Preparation Systems
Pneumatic Fittings & Tubing
Basic PLC and automation integration knowledge (preferred)
4. Educational Qualification
Diploma / B.E. / B.Tech in:
Mechanical Engineering
Mechatronics
Industrial Engineering or equivalent
5. Experience Required
1-3 years in pneumatic / automation / industrial equipment sales & service
Experience in field service and client handling preferred
6. Skills & Competencies
Technical Skills
Strong understanding of pneumatic systems
Troubleshooting and fault diagnosis
Ability to read drawings and technical datasheets
Sales Skills
Lead generation and conversion ability
Negotiation and closing skills
Proposal preparation
Soft Skills
Good communication skills (Hindi & English)
Customer-centric approach
Self-driven and target-oriented
Willingness to travel frequently
7. Key Performance Indicators (KPIs)
Sales target achievement
Service response and resolution time
Customer satisfaction and retention
Repeat business generation
Downtime reduction at customer sites
8. Working Conditions
Field-based role with 60-80% travel
Exposure to industrial environments and client sites
Flexible working hours based on service requirements
9. Reporting Structure
Reports to: Sales Manager / Service Head
Coordinates with: Production, Design, Supply Chain, and Customer Support Teams
10. Preferred Industry Background
Pneumatics & Automation
Industrial Equipment / Machinery
Fluid Power Industry
11. Career Growth Path
Sales & Service Engineer Senior Engineer Area Manager Regional Manager
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Automationcustomer satisfactionCustomer SupportcrmAutomotiveIndustrial EngineeringBusiness DevelopmentField ServiceCommunication SkillsField SalesBusiness Generationdispatch