Sales & Service Engineer

Sales Service Engineer

- Pneumatics

1. Position Overview

The Sales Service Engineer will be responsible for both business development and

technical service support for pneumatic products and systems. The role combines field sales

responsibilities with installation, troubleshooting, and after-sales service to ensure high

customer satisfaction and repeat business.

2. Key Responsibilities:

A. Sales Business Development

Identify and develop new customers in industries such as automotive, FMCG,

packaging, pharma, and manufacturing.

Generate leads, follow up, and convert into orders.

Achieve monthly and quarterly sales targets.

Prepare and present technical-commercial proposals.

Promote company products through field visits and client meetings.

B. Installation Commissioning

Support installation and commissioning of pneumatic systems at customer sites.

Ensure proper functioning of cylinders, valves, FRL units, and assemblies.

Coordinate with internal technical teams during project execution.

C. Service Troubleshooting

Diagnose and resolve issues in pneumatic systems.

Provide timely after-sales support and maintenance.

Conduct root cause analysis and implement corrective actions.

Reduce downtime and improve system efficiency for customers.

D. Customer Relationship Management

Maintain strong relationships with customers for repeat business.

Handle complaints and ensure resolution within defined TAT.

Provide training to customers on product usage and maintenance.

E. Coordination Reporting

Coordinate with sales, service, production, and dispatch teams.

Maintain service reports, visit reports, and sales pipeline.

Update CRM and track customer interactions.

Provide regular feedback on market trends and competitor activities.

3. Product Knowledge Requirements

Pneumatic Cylinders (ISO, Compact, Guided)

Solenoid Valves Valve Manifolds

FRL Units (Filter, Regulator, Lubricator)

Air Preparation Systems

Pneumatic Fittings Tubing

Basic PLC and automation integration knowledge (preferred)

4. Educational Qualification

Diploma / B.E. / B.Tech in:

Mechanical Engineering

Mechatronics

Industrial Engineering or equivalent

5. Experience Required

1-3 years in pneumatic / automation / industrial equipment sales service

Experience in field service and client handling preferred

6. Skills Competencies

Technical Skills

Strong understanding of pneumatic systems

Troubleshooting and fault diagnosis

Ability to read drawings and technical datasheets

Sales Skills

Lead generation and conversion ability

Negotiation and closing skills

Proposal preparation

Soft Skills

Good communication skills (Hindi English)

Customer-centric approach

Self-driven and target-oriented

Willingness to travel frequently

7. Key Performance Indicators (KPIs)

Sales target achievement

Service response and resolution time

Customer satisfaction and retention

Repeat business generation

Downtime reduction at customer sites

8. Working Conditions

Field-based role with 60-80% travel

Exposure to industrial environments and client sites

Flexible working hours based on service requirements

9. Reporting Structure

Reports to: Sales Manager / Service Head

Coordinates with: Production, Design, Supply Chain, and Customer Support Teams

10. Preferred Industry Background

Pneumatics Automation

Industrial Equipment / Machinery

Fluid Power Industry

11. Career Growth Path

Sales Service Engineer Senior Engineer Area Manager Regional Manager