Sales & Service Engineer - 2nos (Pharmaceutical Instruments & Production Equipment) Hyderabad

Company Description Founded in 2008, Svan Analytical Instruments serves the pharmaceutical and life sciences industry with advanced aseptic and analytical solutions. The company partners with global technology leaders to provide isolators, aseptic decontamination systems, and analytical instruments that protect both patients and products. Svan focuses on precision, compliance, and innovation, delivering equipment that not only meets but often exceeds regulatory standards. Its solutions support microbiological monitoring and sterility testing, helping customers achieve high confidence in critical processes. The organization combines scientific rigor with thoughtful design to offer reliable, forward-looking equipment.

Role Description This is a full-time, on-site role based in Hyderabad for Sales & Service Engineers (2 positions) specializing in pharmaceutical instruments and production equipment. The role involves visiting customer sites to install, commission, and configure equipment, as well as performing routine maintenance and repair to ensure optimal performance. Sales & Service Engineers will diagnose technical issues, provide troubleshooting and technical support, and coordinate with internal teams and global partners to resolve complex problems. Day-to-day responsibilities include conducting product demonstrations, supporting sales activities, training customer personnel on proper use and care of equipment, and maintaining detailed service records and documentation. The role also requires proactive follow-up with clients to ensure high service quality, customer satisfaction, and long-term relationships.

Qualifications

• Strong troubleshooting and technical support skills for pharmaceutical instruments and production equipment.
• Hands-on experience in field service, including on-site installation, commissioning, and customer training.
• Proficiency in maintenance & repair of electro-mechanical or automation-based systems.
• Effective communication skills for interacting with clients, vendors, and internal technical teams.
• Diploma or bachelor's degree in engineering (mechanical, electrical, instrumentation, or related field).
• Experience in pharmaceutical, life sciences, or industrial equipment service is highly desirable.
• Ability to read technical drawings, service manuals, and follow SOPs and safety guidelines.
• Willingness to travel within the region and work at customer sites as required.