Sales & Relationship Executive

Job Description – Sales & Relationship Executive

Role Summary

The Wedding Sales & Customer Experience Executive will guide customers throughout their wedding shopping journey by understanding their requirements, recommending suitable products, and delivering an exceptional customer experience. This role focuses on relationship building, personalized consultations, and achieving sales targets.

Key Responsibilities_Inside Sales 

• Handle customer enquiries via WhatsApp, Calls, Instagram, Website, Email, and other sales channels.
• Understand customer requirements, wedding ceremonies, budget, and timelines.
• Recommend suitable products and curated wedding solutions.
• Convert enquiries into successful sales while achieving monthly targets.
• Conduct regular follow-ups and maintain customer relationships until order completion.
• Coordinate with Production, Dispatch, and Operations for smooth order execution.
• Maintain accurate customer records and sales updates in the CRM.
• Resolve customer queries and provide timely post-sales support.
• Stay updated on Pataaree products, wedding rituals, and new collections.
• Collect customer feedback and contribute to improving the overall customer experience.
• Schedule consultations and follow-ups based on customer availability, including international (NRI) clients across different time zones whenever required.

Key Skills

• Excellent communication and interpersonal skills
• Customer relationship management
• Consultative selling and negotiation
• Active listening and problem-solving
• Time management and multitasking
• CRM and basic Excel/Google Sheets knowledge

Preferred Experience

• 1–2 years of experience in Sales, Customer Service, Retail, Jewellery, Wedding Industry, or Luxury Products.
• Experience handling premium customers or international clients will be an added advantage.

Role Expectations

• Deliver a premium and personalized customer experience.
• Build trust through consultation rather than hard selling.
• Be flexible in managing customer consultations, especially for NRI clients across different time zones.
• Maintain professionalism, ownership, and accountability in every customer interaction.
• Work collaboratively with internal teams to ensure timely order fulfilment.

Why Join Pataaree

Be a part of a growing premium wedding brand where you help customers celebrate life's most memorable occasions through meaningful guidance, exceptional service, and curated wedding experiences.