Sales Quality Analyst

Sales Quality Analyst (QA)

Team: Business Development

Location: Bengaluru (In-office)

Type: Full-time Experience: 0–2 years

About Airtribe: At Airtribe, we're reimagining how professionals upskill and grow in the age of AI. We run cohort-based, expert-led programs that focus on real-world application—not passive learning. Our instructors come from companies like Gojek, Razorpay, Uber, Coinbase, Microsoft, and Meta, and more than 5,000+ professionals have already trusted Airtribe to accelerate their careers. Backed by investors such as Better Capital and 640 Ventures, we're scaling fast—and building a strong sales team is core to that journey. If you're looking to learn sales in a high-ownership, fast-paced startup, this role will push you to grow quickly.

The Context:

As our sales team scales, maintaining consistency and quality across conversations becomes increasingly challenging. Great sales outcomes are not just driven by volume, but by how conversations are handled, how problems are understood, and how trust is built. This role exists to build a strong feedback and quality engine that helps the sales team improve continuously and perform better over time. ⸻ The Role As a Sales Quality Analyst, you will own the evaluation and feedback loop for sales conversations. You will work closely with sales and training teams to identify gaps, highlight best practices, and contribute to building a more structured and effective sales system. This is a high-ownership role at the intersection of sales, data, and coaching.

What You'll Own:

* Evaluating sales calls across Pre-Sales, Sales, and Post-Sales functions

* Reviewing and scoring 20–30 calls per week using a structured evaluation framework

* Writing detailed and actionable feedback for individual agents

* Identifying high-quality calls and best practices for team-wide learning

* Maintaining QA scorecards and tracking agent performance

* Supporting training initiatives through insights and real call examples

* Collaborating with sales and training teams to improve quality standards

* Ensuring QA insights are integrated into performance reviews and improvement plans.

What Problems You'll Solve:

* Inconsistency in sales conversations across agents

* Lack of structured feedback for performance improvement

* Identifying why deals are not converting and where drop-offs occur

* Bridging the gap between training and real-world sales execution

* Building visibility into quality metrics across the sales function

How This Role Evolves In the initial phase,

your focus will be on understanding sales processes, evaluating calls, and delivering consistent feedback. Over time, you will contribute to refining evaluation frameworks, improving training inputs, and building scalable QA systems. Based on your trajectory, this role can evolve into a Senior QA position or a Sales Training and Enablement role.

What We're Looking For

* 0–2 years of experience in sales QA, inside sales, telesales, or sales support roles

* Strong listening skills with attention to communication details

* Ability to write clear, structured, and actionable feedback

* Comfort working with spreadsheets and basic data tracking

* High attention to detail and consistency in evaluations

* Curiosity about sales, edtech, and what drives effective conversations

* High ownership mindset with a willingness to learn and improve

What This Role Is Not

This is not a passive or checklist-based evaluation role. We are not looking for someone who only scores calls.

We are looking for someone who understands conversations, identifies patterns, and helps improve outcomes.

Why Join Airtribe

* Opportunity to build and shape the QA function from the ground up

* Direct exposure to a high-performance, data-driven sales team

* Close collaboration with sales and operations leadership

* High ownership with visible impact on team performance

* Clear growth path into training, enablement, or senior QA roles.