Sales _Planning_Project Delivery SME

Role & responsibilities

Sales Planning Lead (Telecom BPO)

Number of Positions: 2

Reports To: Project Manager

Department / Function: Sales Planning

Location: India

Employment Type: Full-time

Role Purpose

The Sales Planning Lead leads the sales-planning process and configuration, demand intake, design decisions and agent-squad delivery for the planning tower. The role owns the accuracy and timeliness of quota, territory and hierarchy operations across the seven segments and the quality of the planning-agent build.

Key Responsibilities

• Lead quota planning, territory/OptiZip design, hierarchy/PID and RTB operations across 7 segments.
• Own planning demand intake, prioritization and design decisions within client policy.
• Own the quota-to-comp handoff quality (clean PID/quota alignment).
• Direct the planning operations squad (~17) and the planning agent-squad delivery.
• Own planning SLAs ticket resolution, quota finalization timeliness and their recovery.
• Manage planning process standardization and the exception/runbook library.
• Support certification of planning processes through the gate model.
• Own planning KPI reporting (attainment, coverage, cycle timeliness).

Key Deliverables / Success Outcomes

• Quota/territory cycles delivered to calendar
• Planning SLA performance
• Planning SOPs & exception library
• Planning agent UAT sign-offs

Required Qualifications (Mandatory)

Bachelor's degree; sales-operations/analytics background preferred.

Required Experience (Mandatory)

10+ years in sales planning / sales operations, including 3+ years leading a planning team; multi-segment quota & territory experience.

Technical / Functional Skills

Quota & territory design • Hierarchy/PID management • Planning tooling (SPARX/RMT/OptiZip-type) • Process standardization.

Leadership / Behavioural Competencies

Functional ownership • Team leadership • Analytical rigor • Stakeholder partnering.

Stakeholder Management

External: Client, planning SPMs, source-system leads. Internal: Ops Delivery Lead, Tech Lead, rebadged planning SMEs.

Preferred / Desirable Qualifications

• Telecom planning domain knowledge
• Experience with planning automation/agents