KOCHI · FULLTIME
Sales Performance Management And Operations Analyst
Ernst Young
Kochi · onsite · Posted 4d ago
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Undisclosed5–10 yrsfulltimeKochi
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Section · 01
About this role
Job Summary
The Sales Performance Management Operations Analyst will provide hands-on operational, compliance, audit, and governance support across recurring Sales Performance Management processes. The role will coordinate deal validation, questionnaires, audits, mailbox activity, documentation, data checks, reporting, user administration, and business follow-up to help ensure that critical activities are completed accurately, consistently, and on time. The successful candidate will be organized, detail-oriented, responsive, and comfortable operating across multiple stakeholders and systems. The position will also provide trained backup coverage for selected PowerApps, reporting, and access-administration activities, reducing key-person dependency and supporting continuity as operational demand and audit scope expand.
Role Title Sales Performance Management Operations Analyst
Key responsibilities Deal Operations and Request Management - Administer and triage the Deal Impact mailbox, categorize requests, maintain action trackers, coordinate responses, and escalate overdue or high-risk items. Support Mega Deal oversight, eligibility validation, evidence collection, and stakeholder follow-up.
- Respond to seller and business partner inquiries, ensuring clear ownership, accurate routing, and timely resolution.
- Maintain organized records of requests, decisions, approvals, supporting documents, and outcomes.
- Coordinate distribution, tracking, follow-up, escalation, and status reporting for win validation questionnaires.
- Administer T4C audits, origination credit reviews, contingent fee compliance activities, and related evidence-management requirements.
- Support credit adjustment reconciliation across relevant systems and investigate discrepancies with process owners.
- Provide operational support for renewal and expansion/extension audit programs as they are introduced.
- Maintain complete, audit-ready documentation and promptly identify missing, inconsistent, or overdue submissions.
- Execute recurring controls in line with documented procedures, service expectations, and governance requirements.
- Monitor due dates, exceptions, and unresolved actions; provide timely escalation and transparent status updates.
- Support segregation of duties by maintaining clear evidence of review, approval, and process ownership.
- Identify control gaps, recurring issues, and opportunities for standardization, simplification, or automation.
- Assist with preparation of audit responses, compliance reporting, process documentation, and operating procedures.
- Perform data validation, reconciliation, quality checks, and operational reporting for SPM activities.
- Support data loads, integrations, issue investigation, user acceptance testing, and deployment validation.
- Provide trained backup support for the Validation PowerApp, Quota Setting PowerApp, Power BI reporting, SPM Hub, and associated access administration.
- Maintain access records and assist with timely provisioning, modification, and removal requests in accordance with approved controls.
- Document recurring technical procedures and known issues to strengthen continuity and knowledge transfer.
- Coordinate with sellers, business leaders, Finance, Compensation, Compliance, Audit, Operations, and technical teams to resolve operational issues.
- Communicate progress, risks, exceptions, and dependencies clearly and professionally.
- Build and maintain process trackers, work instructions, job aids, handover documentation, and performance metrics.
- Crosstrain on critical activities and provide continuity coverage during planned and unplanned absences.
- Contribute to enhancements and automation initiatives that improve accuracy, turnaround time, scalability, and stakeholder experience.
- A bachelors degree or equivalent relevant experience in business operations, finance, accounting, sales operations, data analysis, or a related field.
- Relevant experience in operations coordination, compliance administration, audit support, sales operations, compensation operations, or another transaction-based business process environment.
- Demonstrated ability to manage trackers, deadlines, documentation, stakeholder follow-up, and recurring control activities with attention to details
- Strong proficiency in Microsoft Excel and Microsoft 365 applications.
- Experience handling confidential or sensitive business information with appropriate judgment and discretion.
- Experience supporting Sales Performance Management, sales compensation, deal governance, crediting, or validation processes.
- Exposure to PowerApps, Power Automate, Power BI, SharePoint, data integrations, or user-access administration.
- Experience working in EY, a Big 4 organization, professional services, or a comparable global matrix environment.
- Experience supporting audits, compliance reviews, control testing, reconciliations, or evidence-management processes.
- Familiarity with process documentation, user acceptance testing, reporting support, and automation initiatives.
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Section · 02
Skills
Automationbusiness processcompliance reportingauditsintegrationsAudit SupportCapital MarketsControl TestingdeploymentAdministrationAccountingdata analysiscomplianceBusiness OperationsData Validationfinance
Section · Company
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
About
At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over.
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Management Consulting
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