Sales Ops Executive

1. RFP / Tender Process- Monitor and identify relevant RFPs, tenders, RFQs, EOI, and other business opportunities.- Coordinate the end-to-end RFP/tender submission process.- Download and review tender/RFP documents and prepare requirement checklists.- Identify eligibility criteria, technical requirements, commercial requirements, submission deadlines, and mandatory documents.

- Coordinate with Sales, Technical, Finance, Legal, and Management teams for inputs and approvals.- Prepare and maintain tender documentation, declarations, certificates, forms, and supporting documents.- Track clarification requests, corrigenda, amendments, and submission requirements.- Maintain a centralized repository of submitted and ongoing RFPs/tenders.- Ensure submissions are completed accurately and within the prescribed deadlines.- Track the status of submitted bids and maintain relevant records.

2. NDA & MSA Execution- Coordinate the end-to-end execution of Non-Disclosure Agreements (NDA) and Master Service Agreements (MSA) with customers.- Prepare and share agreements with customers based on approved company templates.- Coordinate with Sales, Legal, Finance, and other internal stakeholders for agreement review and approval.- Track agreement status, revisions, signatures, and completion.- Maintain an organized repository of executed and pending agreements.- Follow up with customers and internal stakeholders to ensure timely closure.- Ensure all executed documents are properly filed and readily accessible.3. Customer Onboarding & Documentation- Manage the customer onboarding process from documentation collection through completion.- Collect and verify required customer documents, including company details, statutory documents, purchase orders, vendor forms, and other onboarding requirements.

- Coordinate with customers to obtain missing or incomplete documentation.- Work with Finance, Legal, Sales, and Operations teams to complete onboarding requirements.- Maintain customer documentation and ensure records are accurate and up to date.- Track onboarding status and provide regular updates to relevant stakeholders.- Ensure smooth handover of onboarded customers to the respective delivery/operations teams. - Strong documentation and coordination skills.- Good understanding of sales operations and sales processes.- Hands-on experience with Zoho CRM or similar CRM platforms.- Understanding of NDA, MSA, customer onboarding, and commercial documentation.- Experience in handling RFPs/tenders and bid documentation.- Strong attention to detail and accuracy.- Good follow-up and stakeholder management skills.- Ability to manage multiple tasks and deadlines simultaneously.- Good written and verbal communication skills.- Proficiency in MS Office / Google Workspace, particularly Excel and Word.- Strong organizational and record-keeping abilities. - Bachelors degree in Business Administration, Commerce, Management, or a related field.- 2-5 years of experience in Sales Operations, Business Operations, Tender Management, Sales Coordination, or a similar role.- Experience working with Zoho CRM will be an advantage.- Experience in IT services, technology, consulting, or B2B organizations will be preferred. - Timely completion of NDA/MSA execution.- Customer onboarding turnaround time and documentation accuracy.- Accuracy and completeness of Zoho CRM data.- Timely and accurate RFP/tender submissions.- Compliance with RFP/tender submission requirements.- Timely follow-up and closure of pending documentation.- Quality and accessibility of sales and customer records.