Sales Ops Analyst I - Product Development

Job description:

The team will be responsible for supporting the Product Management organization for the global ICT sector mainly in EMEA and the Americas. Their primary focus will be to assist the Product Management Team in day-to-day operations by taking over mainly technical and administrative tasks. The team will play a key role in ensuring outstanding customer experience for both internal and external stakeholders by enabling faster response times, improved productivity, and consistent communication. This role focuses on the business and technical aspects of product management and does not involve any field sales activities or cold calling.

Responsibilities:

• Intensive communication with the international internal customers, mainly in English, and partial communication with external international customers
• Reading and analyzing technical documentation and all types of drawings
• Coordination with different internal teams based on customer query and supporting Product Managers on sales and technical support
• Creation of engineering and customer sample orders and complete coordination on sample management
• Product pricing support
• Product promotion updates
• Analysis of competitors, their products, and market strategies
• Decision-making tasks related to MOQ (minimum order quantity) and PPQ (package per quantity)
• Organize and lead the calls on various activities related to Product Management AI initiatives
• Document AI product requirements for execution team (e.g., DD&T, AIHub, etc.)
• Handle RFQ (Request for Quotation) and RFI (Request for Inquiry)

Skills:

• Bachelor of Engineering (BE) / BTech (Mechanical, Electrical, Electronics)
• 3+ years of experience in product management or a related role
• Product knowledge and project follow-up experience
• Technical capabilities: expert functional/domain knowledge
• Strategic agility: identifying relevant technological trends and opportunities and leveraging global technology to increase competitive position and increased value to customer
• Global-local stakeholder alignment: developing relationships and partnerships with Product Managers and key customers
• Knowledge of bill of material
• Six Sigma tools is an added advantage
• Quality controller: ability to ensure quality in all the process
• Tools: knowledge in SAP, MS Office, Access, SharePoint, project management tools

Competencies:

• Integrity
• Accountability
• Inclusion
• Innovation
• Teamwork