Sales Operations Support

BASIC PURPOSE:

As Sales Operations Support at iT1, you will provide support covering a wide scope of responsibilities, including order

entry, shipment tracking, accounts receivable assistance, and general data entry, among other tasks.

Shift Timings: 8:30 PM IST - 5:30 AM IST (Remote Opportunity )

ESSENTIAL FUNCTIONS:

• Provide overall excellent customer service to help the sales team complete any customer requests and resolve potential issues
• Support the sales team by overseeing the order process within our internal systems
• Providing shipment tracking information to customers and Account Managers
• Work with the Accounting department in supporting accounts payable and receivable processes
• Work with customers and manufacturers to facilitate return requests
• Order modifications/changes
• Produce and distribute internal and external reports as needed
• Process shipping label request
• Perform other duties as needed

JOB QUALIFICATION REQUIREMENTS:

• Excellent communication skills, both written and verbal
• Possess high-level organization and time-management skills
• The ability to work quickly and accurately in both independent and team situations
• Strong computer skills, including Microsoft Office and Excel
• The aptitude for learning new systems and software quickly
• Financial skills and background
• The ability to juggle a variety of tasks at the same time
• Demonstrated consistency in values, principles, and work ethic

PHYSICAL DEMANDS:

• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)
• Near Vision (working with small objects or reading small print)