Sales Operations Specialist

ABOUT THE ROLE

We are looking for a detail-oriented Operations Analyst to join our Chennai team. You will be the backbone of our daily operations — tracking performance, building reporting systems, and keeping cross-functional workflows running smoothly. If you thrive on clean spreadsheets, sharp data, and making order out of chaos, this role is for you.

KEY RESPONSIBILITIES

• Own end-to-end operational reporting: daily, weekly, and monthly dashboards delivered on time with zero errors
• Build, maintain, and optimise Excel-based models, trackers, and automated tools for process efficiency
• Coordinate with internal teams (finance, supply chain, customer ops) to collect, clean, and validate data
• Create SOPs and process documentation for recurring operations tasks
• Monitor KPIs and flag deviations to senior stakeholders with clear, actionable insights
• Support ad-hoc analytical and project management requests from leadership

REQUIREMENTS

• 3months to 1 year of experience in operations, business analysis, or a data-heavy support role
• Graduate degree in business, engineering, commerce, or a related field
• Demonstrable expertise in Microsoft Excel — candidates may be tested during the interview process
• Strong attention to detail and a structured, methodical approach to problem-solving
• Clear written and verbal communication skills in English
• Comfortable working with large, messy datasets and bringing clarity to them

NICE TO HAVE

• Familiarity with Power BI, Tableau, or Google Looker Studio
• Working knowledge of SQL for data extraction
• Experience with ERP systems (SAP, Oracle, Zoho)