Sales Operations Specialist

Skill required: Partner Onboarding Enablement - Oral Communications

Designation: Sales Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

Lead scheduling and enablement operations, ensuring efficient resource utilization, scheduling governance, escalation management, team performance and readiness delivery. Drive continuous improvement, LMS effectiveness and AI enabled operational transformation.

What are we looking for

Any Graduation

7 to 10 years experience in Training, Learning Administration or Scheduling

Minimum 2 years scheduling or LMS administration experience

Experience with LMS platforms

Strong communication and stakeholder management skills

Ability to work in a 24x7 environment

Professional English proficiency

Process Domain Expertise

Training and scheduling operations management

Resource planning, scheduling and prioritization

Instructor utilization and chargeability management

LMS administration and scheduling governance

Performance monitoring and operational


Roles and Responsibilities:

Operations Management

Plan and manage scheduling activities, resources and priorities

Build and maintain quarterly and annual training schedules

Manage instructor utilization, chargeability and cancellation compliance

Monitor scheduling performance, productivity and service metrics

Maintain course, instructor and facility data accuracy

Resolve operational and client escalations within scope

Support scheduling governance, reporting and process improvements

Drive LMS administration, tool enhancements and automation adoption

Support AI enabled scheduling, content operations and query resolution

Team Leadership

Lead and coach scheduling specialists and CL10 resources

Monitor performance, provide feedback and career development support

Support recruitment, onboarding and capability building

Drive attrition management, documentation and knowledge continuity

Conduct monthly 1 to 1 discussions and performance reviews

Mentor teams on process compliance and escalation handling

Key Metrics

Operational KPIs

Contractual Metric Attainment

Training Completion Contribution

Instructor Utilization and Chargeability

Team Attrition Against Target

Escalation Resolution Timeliness

Execution KPIs

Monthly 1 to 1 Completion Rate

DTP SOP LWI Update Compliance

Career Plan Completion Rate

Improvement Initiative Implementation

Cross Region Documentation Coverage


Qualification
Any Graduation