Sales Operations Senior Analyst

Skill required: Partner Onboarding Enablement - Oral Communications

Designation: Sales Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

Manage training demand planning, facilitator readiness, session scheduling and LMS governance for an assigned region. Ensure training delivery quality, session utilization, stakeholder satisfaction and continuous improvement through data driven insights and AI enabled solutions.

What are we looking for

Any Graduation

5 to 7 years experience with minimum 2 years in Training, Learning Administration or Scheduling

1+ year Client Relationship and Scope Management experience

Experience supporting global learning operations

Strong communication, coordination and stakeholder management skills

Ability to work in a 24x7 environment

Professional English proficiency

Training demand planning and stakeholder coordination

Training scheduling, enrollment and LMS administration

Train the Trainer and Facilitator Enablement support

Session fill rate and cancellation management


Roles and Responsibilities:

Operations Management

Build quarterly training demand plans with Business Partners

Coordinate session scheduling, enrollment and attendance management

Manage session fill rates and ad hoc training requests

Support Train the Trainer and Facilitator readiness programs

Coordinate stakeholders, facilitators and delivery teams

Review training scores and develop corrective action plans

Deliver reporting, analytics and improvement recommendations

Support AI enabled learning, scheduling and seller support solutions

Ensure LMS data accuracy and SLA compliance

Functional Responsibilities

Manage day to day learning operations and issue resolution

Serve as SME or point of contact for assigned activities

Support stakeholders across training and enablement functions

Drive continuous improvement and operational excellence

Align delivery with business priorities and readiness goals

Key Metrics

Operational KPIs

Training Completion Rate

Session Fill Rate

LMS Data Accuracy

SLA Adherence

Stakeholder Satisfaction

Execution KPIs

Escalation Resolution Time

TTT and Facilitator Sessions Supported

Corrective Action Plans Delivered

Reporting Turnaround Time

Demand Plan and Schedule Update Timeliness


Qualification
Any Graduation