Sales Operations New Associate

Skill required: Order Management - Order Management

Designation: Sales Operations New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Transforming sales to become a future-ready and digital B2B revenue engine.

The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles

Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.

Includes Distributed Order Management for both on-line and physical network management.

What are we looking for?

Primary skill - Order Management - P1

System Navigation

oProficiency in navigating ERPs, customer request systems and Outlook to complete assigned tasks.

Process Adherence

oFollows documented workflows, policies, and standard work to ensure consistency and accuracy

1.Execution & Reliability Completes work accurately and on time by consistently following defined processes and expectations.

2.Attention to Detail Ensures accuracy in all transactions and maintains data integrity.

3.Time Management Effectively prioritizes work to meet volume demands and service expectations.

4.Customer Focus Supports customers by ensuring requests are completed correctly and communicating clearly when needed.

5.Communication & Collaboration Works effectively with peers and Partners to resolve requests and ensure aligned outcomes.

6.Adaptability Adjusts to changing pr


Roles and Responsibilities:

1.Queue Management & Ticket Resolution

oMonitor and manage assigned work and ticket queues to ensure timely processing within service-level expectations.

oFollow established processes to determine the appropriate action and escalate non-standard requests when needed.

oPrioritize requests based on urgency, impact, and age to ensure efficient workflow.

2.Customer-Focused Execution

oInterpret customer requests and complete transactions in alignment with defined processes and expected outcomes.

oIdentify incomplete or unclear information and take appropriate action to move the request forward or escalate when needed.

oCommunicate with internal Partners to clarify or resolve standard requests.

3.Policy Adherence & Accuracy

oEnsure all actions align with established policies, procedures, and standard work.

oMaintain high standards of data accuracy and system integrity.

oEscalate non-standard requests, exceptions, or unclear situations to leadership for guidance.

4.Primary Team & Work Scope

oWork within an assigned primary team and develop proficiency across all standard transactions within that scope.

oParticipate in cross-training and demonstrate the ability to support additional work within assigned scope as business needs require.

5.Collaboration & Support

oWork closely with peers, supervisors, and support teams to resolve tickets and maintain service levels.

1.Queue Management & Ticket Resolution

oMonitor and manage assigned work and ticket queues to ensure timely processing within service-level expectations.

oFollow established processes to determine the appropriate action and escalate non-standard requests when needed.

oPrioritize requests based on urgency, impact, and age to ensure efficient workflow.

2.Customer-Focused Execution

oInterpret customer requests and complete transactions in alignment with defined processes and expected outcomes.

Qualification
Any Graduation