Sales Operations Manager

About Critical Loop

Critical Loop is shaping the next generation of energy systems by building the integrated edge grid of the future. Specializing in advanced energy management and battery control systems, Critical Loop empowers businesses and communities to seamlessly unite distributed energy resources for faster, more reliable, and affordable grid access. With deep expertise in grid modernization and a passion for creating resilient, responsive energy solutions, Critical Loop drives innovation at the intersection of technology and energy.

REVENUE OPERATIONS MANAGER

Critical Loop | Full-Time | Hybrid, Long Beach, CA (remote considered for the right candidate)

THE ROLE

We are hiring our first dedicated Revenue Operations Manager. This is a net-new, foundational role, not a seat maintaining a system someone else built. You will own the tools, data, and processes that keep our revenue engine running as we scale: Salesforce, forecasting, commission tracking, and the full closed-won to cash flow.

Today this work sits with our Head of Revenue on top of selling and leading the team, and it has outgrown that arrangement. You will take it over end to end, report directly to the Head of Revenue with no layer in between and have a clean slate to build the RevOps function the way it should be built. You will work closely with Revenue, Product, Accounting, and Operations.

You will be the person who keeps our revenue data honest, our forecasts trustworthy, and our reps clear on exactly what they are earning.

WHAT YOU'LL DO

• Own, manage, and roadmap Salesforce, including custom objects, flows, integrations, and dashboards that support accurate reporting on pWin, pipeline growth, segmentation, and revenue shape

• Own the closed-won to invoice to collection process across sales, accounting, and the customer, and build a feedback loop that tightens cash conversion timing

• Build and maintain a commission tracking system that gives both reps and accounting clear visibility into what is owed and why

• Own revenue forecasting and reporting so leadership can rely on it for hiring and planning decisions

• Maintain data integrity and pipeline hygiene across Salesforce, G-Drive, and the rest of the go-to-market stack

• Partner across Revenue, Product, Accounting, and Operations to sequence work and surface issues before they slow the business down

• Recommend and implement new tools and process as the company scales

MUST-HAVES

• Deep, hands-on Salesforce expertise. You have personally built or rebuilt an org, not just maintained one someone else architected, and can speak to custom objects, validation rules, flows, integrations, and AppExchange decisions

• Has owned or directly supported end-to-end Sales or Revenue Operations in a startup environment

• A proven track record creating, managing, and iterating process from scratch, without waiting for tools or a playbook to exist

• A self-starter who owns outcomes in ambiguity and can think on their feet

• Comfortable holding forecasting, commission tracking, AR and cash conversion, and tooling at the same time

NICE-TO-HAVES

• Experience at a Seed to Series C company; tech or SaaS background preferred

• Familiarity with Google Workspace, Atlassian, and Slack

• Experience using AI tools such as Agentforce, Slack AI, Claude, or ChatGPT with a human in the loop, and good judgment about what to automate versus keep manual

• Experience building or formalizing a RevOps function from the ground up

COMPENSATION

$110,000 to $135,000 base, plus a 10% annual bonus target and equity.

Critical Loop is an equal opportunity employer. We're committed to building a diverse team and creating an inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.