Sales Operations Executive

Company Description Aplito is a premium home and baby lifestyle brand specialising in thoughtfully designed bedding, home textiles, nursery essentials, bespoke furniture and décor. We are looking for a proactive, organised, and sales-driven individual to join our growing team and contribute to both business development and day-to-day operations.

Sales & Operations Executive | Aplito

Company: Aplito – Home & Baby

Location: Next to Hauz Khas Metro Station, New Delhi

Job Type: Full-time | On-site

Working Days: Monday to Sunday (1 rotational weekly off)

Key Responsibilities

1. Sales & Business Development

• Drive daily sales and achieve sales targets across online and offline channels.
• Proactively reach out to interior designers, architects, and industry professionals to introduce and pitch Aplito's collections.
• Identify and develop B2B opportunities with retailers, stockists, boutiques, and distributors across India.
• Build and maintain relationships with existing and prospective clients.
• Follow up on leads, enquiries, quotations, and potential collaborations to convert them into sales.

2. Order Management & Dispatch

• Manage end-to-end order processing for e-commerce and offline sales.
• Coordinate order confirmations, fulfilment, packaging, and timely dispatch.
• Generate shipping labels, track shipments, and coordinate with courier partners.
• Ensure accurate order records and proactively resolve delivery-related issues.

3. Inventory Management

• Maintain accurate inventory records across products and sales channels.
• Record daily stock inward and outward movements.
• Conduct regular stock checks and reconcile physical inventory with system records.
• Monitor stock availability and flag low-stock or replenishment requirements.
• Ensure organised stock storage, labelling, and inventory maintenance.

4. Customer Relationship Management

• Respond promptly and professionally to customer enquiries across WhatsApp, phone, email, and other sales channels.
• Assist customers with product information, recommendations, order updates, and post-purchase support.
• Handle complaints and coordinate resolutions to ensure a positive customer experience.
• Maintain customer relationships and encourage repeat purchases.

Skills & Qualifications

• Previous experience in sales, business development, retail operations, or e-commerce is preferred.
• Strong communication, interpersonal, and product-pitching skills.
• Confident in approaching architects, interior designers, and potential B2B partners.
• Good organisational skills with strong attention to detail.
• Comfortable working with Excel/Google Sheets, inventory software, and e-commerce platforms.
• Familiarity with Shopify and courier/shipping platforms is an added advantage.
• Self-motivated, responsible, and comfortable managing multiple responsibilities independently.
• An interest in home décor, interiors, textiles, or lifestyle products is a plus.

Who We're Looking For

Someone who is equally comfortable driving sales and managing operations. The ideal candidate takes initiative, enjoys interacting with customers, actively seeks new business opportunities, and ensures that everything from order processing to inventory management runs smoothly.

We value ownership, reliability, attention to detail, and a genuine enthusiasm for growing with the brand.

Work Location: Hauz Khas, New Delhi (next to Hauz Khas Metro Station)

Schedule: 6 working days per week, with 1 rotational weekday off.

Interested candidates can apply through LinkedIn.