Sales Operations Coordinator

Job Title: Sales Operations Executive Company: Applied Cloud Computing (ACC) Experience: 13 years in sales operations, sales coordination or CRM administration Reporting to: Head of Sales About the Role Applied Cloud Computing is looking for a detail-oriented Sales Operations Executive to support our sales team through accurate CRM records, timely AWS Partner Network (APN) updates, consolidated sales forecasts and consistent tracking of deal progression. This role requires strong coordination and follow-up skills to ensure sales leadership has a reliable view of the pipeline, expected closures and pending actions. Key Responsibilities 1. AWS APN and Partner Portal Updates • Register and update opportunities in the AWS partner portal in coordination with sales representatives and the AWS alliance team. • Maintain accurate customer details, opportunity values, sales stages, expected closure dates and progress notes. • Track pending submissions, missing information and requests for clarification, following up with the responsible owners. • Reconcile AWS opportunity records with the internal CRM and flag discrepancies. 2. CRM Administration and Data Accuracy • Ensure leads, accounts, contacts and opportunities are recorded accurately and updated promptly. • Follow up with sales representatives to capture customer conversations, meeting outcomes, next steps and follow-up dates. • Check for missing information, duplicate entries, outdated closure dates and inactive opportunities. • Maintain supporting records such as proposals, quotations and purchase orders against the relevant deals. • Highlight delayed updates and recurring gaps to the Head of Sales. 3. Sales Forecast Collection and Reporting • Collect weekly and monthly sales forecasts from each sales representative within agreed timelines. • Consolidate deal values, expected closure dates, forecast categories and key risks into a single report. • Validate forecasts against CRM records and obtain clarification on inconsistencies. • Track changes in forecast commitments, slipped closures and actual performance against targets. • Prepare concise pipeline and forecast dashboards for management reviews. 4. Deal Progression and Follow-ups • Track opportunities from qualification through proposal, negotiation, closure and handover. • Maintain a deal tracker with the current stage, action owner, next step and due date. • Identify stalled deals, overdue actions and dependencies affecting closure. • Coordinate with sales, presales, finance, legal and delivery teams to follow up on proposals, approvals, documentation and handovers. • Escalate unresolved blockers to the appropriate owner. 5. Sales Review Support • Prepare reports and trackers before sales review meetings. • Record decisions and action items, assign owners and follow up on completion. • Maintain visibility of bookings, wins, losses and reasons for deal delays. Required Skills and Qualifications • Bachelor’s degree in business, commerce or a related discipline preferred. • Strong working knowledge of Microsoft Excel or Google Sheets, including pivot tables, lookup formulas and reporting. • Hands-on experience using a CRM platform. • Strong attention to detail, written communication and follow-up discipline. • Ability to coordinate with multiple stakeholders and meet reporting deadlines. • Experience in an IT services, cloud services or system integration company preferred. • Familiarity with AWS APN or partner opportunity management is an advantage. Success Measures • Accurate and timely updates across CRM and AWS partner records. • Sales forecasts consolidated and submitted on schedule. • Clear visibility of deal stages, next steps, owners and closure risks. • Reduction in incomplete records, stale opportunities and overdue actions. • Timely escalation and closure of sales review action items.