Sales Operations Coordinator

Role & responsibilities

We are looking for an organized and detail-oriented Sales Coordinator to support the sales team across order processing, client coordination, and sales documentation. This role is central to ensuring smooth communication between customers, the sales team, and internal departments such as production, dispatch, and finance. This role requires someone who is process-driven, responsive, and comfortable managing multiple orders and client requests simultaneously in a fast-paced, high-growth environment.

Key Responsibilities

1. Sales Order Coordination

Ensure accurate and timely processing of customer orders from enquiry to delivery. You will be responsible for:

• Coordinating daily sales activities and supporting the sales team in achieving monthly and quarterly targets.
• Processing customer orders accurately and ensuring timely order fulfillment.
• Preparing and sharing sales quotations, proforma invoices, and order confirmations.
• Liaising with production, dispatch, and logistics teams to ensure on-time delivery of orders.
• Monitoring stock availability and coordinating with the inventory and warehouse team.

2. Customer Relationship Support

Act as a reliable point of contact for customers throughout the order lifecycle. You will be responsible for:

• Following up with clients on pending payments, order status, and after-sales queries.
• Handling customer queries and complaints, and escalating issues when necessary.
• Supporting the sales team in scheduling client meetings, calls, and follow-ups.
• Maintaining strong, professional communication with clients to support retention.

3. Sales Documentation & CRM

Maintain accurate and up-to-date sales records and documentation. You will be responsible for:

• Maintaining and updating customer databases, sales records, and CRM entries.
• Assisting in preparing sales presentations, proposals, and tender documents.
• Ensuring compliance with company policies across all sales documentation.

4. Reporting & Coordination with Finance

Support accurate tracking of sales performance and payments. You will be responsible for

• Preparing sales reports, MIS reports, and dashboards for management review.
• Coordinating with the finance team for invoicing, payment tracking, and credit control.
• Tracking order-to-payment cycles and flagging delays proactively.

Preferred candidate profile

Masters degree in Business Administration, Commerce, or a related field.

4+ years of experience in sales coordination, sales support, or a similar role.

Experience in metals, manufacturing, trading, industrial, or B2B organizations will be preferred.

Interested Candidates can share there updated resume on

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