Sales Operations Analyst

Skill required: Order Management - Order Management
Designation: Sales Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Customer Centricity empathetic, solution-oriented approach to every seller and customer interactionProcess Discipline ability to follow structured workflows, adhere to SLAs, and maintain accurate recordsAnalytical Thinking diagnose issues across orders, pricing, and deductions with attention to detailProactive Communication flag risks early, provide timely updates, and collaborate with onshore sellersThe objective is to take on the administrative workload 75percent of current seller effort across order management, product data, pricing, deductions, and general customer queries freeing sellers to focus on selling, account management, and relationship building. The role operates within a structured, ticket-driven Adaptability work across multiple work types and accounts while absorbing account-specific nuances2-3 years of experience in customer service, order management, inside sales support, or a B2B operations roleStrong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems e.g SAP SalesforceExcellent verbal and written communication skills with a customer-first orientationAbility to multi-task across work types and manage ticket queues under defined SLAsProficiency in MS Off
What are we looking for Primary skill - Order Management - P3
Roles and Responsibilities: Order Shipment ManagementProcess order entries, modifications, and cancellations in customer systems based on seller or customer requestsProvide order status updates, shipment tracking, and delivery confirmation to sellers and customersMonitor product availability, ATP (Available-to-Promise), and manage backorder communicationProduct Pricing SupportMaintain and update item data, product specifications, and new item set-up in relevant systemsManage price lists, promotional pricing updates, and ensure pricing accuracy across accountsAddress quote requests and resolve invoice queries by coordinating with internal teamsDeductions CreditsSupport claims justification by gathering documentation and validating deduction detailsResolve EDI and pricing discrepancies through root-cause analysis and system correctionsProcess credits, adjustments, and manage customer communication on deduction outcomesGeneral Customer Queries EscalationsHandle customer onboarding requests, system access issues, and general account inquiriesManage escalations and follow-ups to ensure timely resolution within SLA targetsLog, track, and update all interactions through the ticketing system ensuring full audit trail and closureIntake Workflow ManagementReceive and triage inbound requests via toll-free line, dedicated mailboxes, and the seller self-service portalClassify tickets by work type, urgency, and seller; route to the best-fit specialist for resolutionMonitor ticket ageing, flag SLA risks, and escalate proactively to supervisors as needed


Qualification
Any Graduation