Sales Operation

Job Title: Executive - Operations
Department: Operations
Location: Ahmedabad (Office-based)
Experience: Minimum 1 year
Key Responsibilities:

• Understand and track errors/issues faced by the internal team (135 + users) in the CRM system.
• Coordinate with the CRM development partner team for resolution of errors/issues in minimum time.
• Collaborate with third-party agencies for mystery shopping activities.
• Analyze reports shared by third-party agencies and ensure alignment with company policies.
• Maintain effective communication across internal teams and external partners for smooth operations.
• Manage, organize, and maintain operational data and reports

Required Skills & Qualifications:

• Strong communication skills, especially in English (verbal and written).
• Ability to coordinate with multiple stakeholders and ensure timely resolution of tasks.
• Good analytical and problem-solving skills.
• Basic knowledge of CRM systems and reporting will be an added advantage.
• Proficiency in MS Excel

Key Competencies:

• Attention to Detail: Ability to identify, track, and resolve operational issues effectively.
• Time Management: Skilled at prioritizing and handling multiple tasks under deadlines.
• Teamwork & Collaboration: Works well with internal teams and external partners.
• Accountability: Takes ownership of assigned responsibilities and delivers results.
• Adaptability: Flexible to work in a dynamic environment and handle new challenges.

Why Join Us:

• Opportunity to work closely with senior leadership and contribute to impactful operational initiatives.
• Exposure to CRM systems, third-party collaborations, and real-time problem-solving.
• Supportive and professional work environment that encourages learning and growth.
• Career advancement opportunities within the organization for high performers.