SALES Operation Leader

Job Summary

We are looking for a skilled and responsible Sales Operations Leader to manage sales activities, develop new business opportunities, maintain customer relationships, and ensure smooth coordination between the sales team and other departments.

The candidate will be responsible for generating new leads, following up with customers, tracking orders, monitoring sales performance, and coordinating with Production, Purchase, Quality, Accounts, and Dispatch teams to ensure timely order execution and customer satisfaction.

Key Responsibilities

- Manage daily sales operations and ensure all sales activities are completed on time.

- Identify new business opportunities and generate leads to increase sales.

- Develop and maintain good relationships with existing and potential customers.

- Follow up on customer enquiries, quotations, orders, and business opportunities.

- Coordinate with customers to understand their requirements and provide suitable solutions.

- Work closely with Production, Purchase, Quality, Accounts, and Dispatch teams to ensure timely order processing and delivery.

- Track order status, pending orders, delivery schedules, and customer commitments.

- Prepare and maintain sales reports, MIS, customer records, and other necessary documents.

- Monitor sales performance and support the achievement of monthly and annual sales targets.

- Handle customer queries and coordinate with the concerned departments to resolve issues.

- Analyse market trends and competitor activities to identify opportunities for business growth.

- Provide regular updates to management regarding sales performance, new business opportunities, and pending issues.

- Guide and coordinate with team members to improve work efficiency and achieve business goals.

Required Skills

- Good communication and negotiation skills.

- Strong customer relationship management skills.

- Knowledge of sales operations and business development.

- Ability to generate leads and convert enquiries into orders.

- Good coordination and follow-up skills.

- Basic knowledge of MS Excel, MS Office, and MIS reporting.

- Familiarity with CRM or ERP software.

- Strong analytical and problem-solving abilities.

- Ability to manage multiple tasks and meet deadlines.

- Good planning, organizational, and team management skills.

Educational Qualification

- Graduate in BBA, B.Com, B.Tech, or any other relevant discipline.

- MBA in Sales, Marketing, or Business Management will be an added advantage.

Experience and Candidate Requirements

- 35 years of experience in sales operations, business development, or B2B sales.

- Experience in the manufacturing, engineering, automotive, or industrial sector will be preferred.

- Candidates should have experience in customer handling, sales coordination, lead generation, and order management.

- The candidate should be proactive, target-oriented, and capable of working with multiple departments.

Key Performance Areas

- Generation of new business leads and customer acquisition.

- Achievement of sales targets and order conversion.

- Timely follow-up on customer enquiries and quotations.

- Effective coordination for order processing and delivery.

- Customer satisfaction and timely resolution of issues.

- Accurate sales reporting and documentation.