Sales Officer - Presales

Role Overview:

We are looking for a highly driven Sales Officer to lead and scale our pre-sales function. This role will own the complete lead-to-site-visit journey, ensuring every customer receives a fast, seamless, and high-quality experience before being handed over to the field sales team.

The ideal candidate should have strong experience in sales, pre-sales operations, CRM management, team leadership, customer engagement, and conversion optimization.

Key Responsibilities:

- Own the complete pre-sales funnel from lead generation to sales handoff.

- Drive lead qualification, customer engagement, follow-ups, and site visit bookings.

- Build and optimize customer journeys across phone, WhatsApp, email, SMS, and calling.

- Manage CRM systems to ensure accurate lead allocation, follow-ups, reporting, and customer tracking.

- Collaborate with Growth, Marketing, Sales, and Product teams to improve lead quality and conversion rates.

- Monitor key performance metrics such as lead response time, qualification rate, site visit conversion, and team productivity.

- Analyze sales funnel performance and identify opportunities to improve customer experience and operational efficiency.

- Develop SOPs, sales processes, and best practices to scale the inside sales function.

- Train, coach, and continuously improve team performance through regular feedback and performance reviews.

- Responsible for achieving the input metrics of the team and sales conversion targets.

- Active participation in deal closures to convert the client and close the booking at the company-approved rate.

- Handle negotiations strategically, address the client's concerns, and communicate the value and benefits of the project effectively.

Desired Skills & Qualifications:

- 3+ years of experience in Sales, Pre-Sales, Sales Operations, Customer Success, or Growth Operations.

- Proven experience managing high-performing sales or customer engagement teams.

- Strong understanding of lead management, sales funnels, and conversion optimization.

- Strong analytical skills with experience tracking KPIs, dashboards, MIS, and sales performance metrics.

- Excellent communication, stakeholder management, and leadership skills.

- Experience in Real Estate or other B2C businesses is highly preferred.

Perks and Benefits:

- Travel allowance included in salary.

- PF.

- Incentive upon achieving target.