Sales Manager

PURPOSE OF THE ROLE

The Sales Manager will lead sales planning and business development for Duro Greens Mobile Waste Management and

Operations & Maintenance services. The role focuses on expanding market presence, building strong client relationships,

developing the sales team, and achieving agreed sales targets across government and private-sector markets.

KEY RESPONSIBILITIES

• Sales Strategy & Market Development: Develop sales plans, analyse market trends and competitor activity, identifygrowth opportunities, and adjust plans to improve performance.

• Business Development & Revenue Generation: Generate leads and develop new business opportunities ingovernment and private sectors; deliver sales presentations, prepare client-specific proposals, negotiate contracts, andachieve monthly, quarterly, and annual targets.

• Service Knowledge: Understand Duro Greens Mobile Waste Management and Operations & Maintenance services,including delivery processes, so client requirements can be addressed accurately.

• Government Liaison & Approvals: Build professional relationships with relevant government officials, supportrequired permits and approvals for operations in new areas, obtain authorisation letters for waste collection andtransportation, and coordinate responses to regulatory inquiries or audits.

• Sales Reporting & CRM: Prepare and analyse client loss/retention, client increment, monthly sales closure, CREperformance, and payment follow-up reports. Use CRM systems and sales data to monitor performance and guide decisions.

• Team Leadership: Recruit, train, guide, and motivate sales team members and Client Relationship Executives(CREs); monitor individual and team performance, address deviations from plans, and promote a collaborative,target-oriented work culture.

• Client Relationship Management: Manage key accounts, maintain regular client communication, support servicecoordination, strengthen retention, and ensure a high standard of customer satisfaction.

• Performance Monitoring: Track sales pipeline, closures, customer feedback, and target achievement; coordinate with internal teams to support effective service delivery and timely follow-up.

REQUIRED SKILLS & COMPETENCIES

• Strong sales, business development, negotiation, and presentation skills.
• Ability to analyse markets, customer needs, competitor activity, and sales performance.
• Knowledge of waste management services or related operations is an advantage.
• Ability to coordinate with government authorities and understand approval processes.
• Proficiency in CRM systems, sales reporting, and data analysis.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Results-oriented approach with a strong focus on customer satisfaction and target achievement