Sales Manager

1. To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
2. To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel as per Grand Policies Procedures.
3. To have a good understanding of contribution margins for each product and work with respective heads of departments to maximize Operating results.
4. To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Marketing.
5. To submit monthly entertainment schedule to the Director of Sales Marketing for approval

1. To provide a courteous, professional, efficient and flexible service at all times, following The Grand New Delhis Standards of Performance.
2. To perform all duties and tasks in the assigned Place of Work as per Master Task List. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
3. To be entirely flexible and adapt to rotate within the different sub departments of the Food Beverage Division or any other Department of the hotel as assigned.
4. To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
5. To be fully conversant with all services and facilities offered by the hotel.
6. To perform opening and closing procedures established for the Place of Work as assigned.
7. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food Beverage combinations and upsell alternatives.
8. To monitor operating supplies and reduce spoilage and wastage.
9. To handle guest enquiries in a courteous and efficient manner and report guest feedback or problems to supervisors if no immediate solution can be found and assure follow up with guests.
10. To assist in credit collection.
11. To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
12. To systematically and efficiently call on prioritized accounts in your assigned industries and report findings and opportunities to the Director of Sales Marketing.
13. To define and target key accounts in your assigned industries, utilizing the Fidelio database and develop appropriate and effective sales solicitation strategy.
14. To review guestroom and function rooms blocked on a regular basis to ensure that all business on the books is live and traced, tracked for confirmation.
15. To continuously add and update the perpetual database of local group, catering and conference leads and ensure implementation of an efficient and targeted acquisition program.
16. To entertain potential and current customers based on business priorities.
17. To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. 80% of own time to be dedicated to direct acquisition activities individually.
18. To review Sales Marketing files to ensure correct booking procedures, including rooms and meeting program history, contractual agreements, room block analysis, etc.
19. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies Procedures.
20. To ensure that all sales contracts follow the established Hotel Policies Procedures and are based on a sound commercial judgment.
21. To project a warm, professional and welcome image.
22. To be demanding and critical when it comes to departmental standards.
23. To continuously update their knowledge about the hotel operations/ service designs.
24. To conduct market surveys and other related research work

1. To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.
2. To ensure that up to date Fidelio records of all corporate and group accounts.
3. To attend weekly Sales Marketing Meeting.
4. To attend the Daily Sales Briefing conducted by the Director of Sales Marketing.
5. To ensure that all meetings are well planned, efficient and result oriented.
6. To keep and to safeguard all contracts and financial documents.

1. To understand and strictly adhere to the Rules Regulations established in the Employees Handbook and the Hotels policy on Fire, Hygiene, Health and Safety.
2. To report for duty punctually wearing the correct uniform and name badge at all times.
3. To maintain a high standard of personal appearance and hygiene at all times.
4. To maintain a good rapport and working relationship with staff in the department, colleagues and all other departments.
5. To attend and contribute to all staff meetings, Departmental and Hotel training scheduled and other related activities.
6. To fully support the Departmental Training Function in the Department assigned.
7. To undertake any reasonable tasks and secondary duties as assigned by Director of Sales Marketing.
8. To respond to any changes in Sales Marketing function as dictated by the market and the hotel.
9. To project at all times a positive and motivated attitude and exercise self control.
10. To have a complete understanding of the Income Audit Section in the Operations Manual and Policies Procedures.
11. To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to superiors if no immediate solution can be found and assure follow up with guests.
12. To provide a courteous and professional service at all times.
13. To attend all meetings as required by Executive Management.
14. To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
15. The list of duties mentioned above or in the Master Task List are illustrative, and not exhaustive.

1. To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
2. To assume the function and responsibilities of the Sales Marketing Duty Manager in accordance with the Sales Marketing Duty Roster.
3. To carry out any other reasonable duties and responsibilities as assigned.