Sales Manager

Job Title: Sales Manager

Business Unit: Vivanta Vadodara

Department: Commercial

Job Objective

To achieve and exceed revenue targets, drive business growth, and maintain a high level of customer satisfaction, while ensuring effective sales strategies, processes, and relationships are in place to position the hotel as a market leader.

Essential Job Tasks

• Sales Strategy and Planning
• Revenue Growth
• Customer Relationship Management
• Market Intelligence
• Budgeting and Forecasting
• Performance Management
• Collaboration with Other Departments
• Reporting and Analysis
• Client Entertainment and Hospitality
• Contract Negotiation
• Complaint Handling and Resolution
• Sales Technology and Systems
• Competitor Analysis
• Ad-hoc Projects

Areas of Responsibility

• Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability.
• Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles.
• Sales Strategy and Planning: Develop and implement effective sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts and market visits (sales calls).
• Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals.
• Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition.
• Budgeting and Forecasting: Assist in the preparation of own/teams budgets and forecasts, and provide inputs on sales strategies and tactics to achieve revenue targets.
• Performance Management: Monitor and analyze performance to ensure targets are achieved to their full potential.
• Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling.
• Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards.
• Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability.

Required Qualifications

• A degree in Hospitality Management

Work Experience

• Minimum of 5 - 7 years of experience in Sales department and hospitality industry

Languages

• Proficiency in English.

Behavioral Competencies

• Change Championship
• Collaborative Engagement
• Growth Mindset
• Guest Centricity
• Personal Effectiveness
• Process Excellence
• Result Orientation
• Talent Enrichment