Sales Manager

About Us: CAI is a contemporary footwear brand creating stylish, cruelty-free footwear for the modern Indian woman. Our collections blend trend-forward designs with everyday comfort, bringing a fresh, accessible approach to premium fashion.

Location: Mall of India, Noida

Working Model: Full-time, onsite

Working Days: 6 days a week, with a rotational weekly off between Monday and Thursday

Timings: Rotational shifts - 10:00 AM-7:00 PM or 1:00 PM-10:00 PM

Budget: 35 to 40k per month, depending on experience

Experience: 3-5 years

Role Overview: We are looking for a hands-on Sales Manager to take ownership of CAI's store at Mall of India, Noida. You will lead store performance, ensure smooth operations and create a welcoming shopping experience while maintaining the brand's service and presentation standards.

Key Responsibilities:

Sales & Customer Experience

• Achieve store sales targets through daily planning, individual target allocation and active selling
• Monitor conversion rates, average bill value and units per transaction to identify and address performance gaps
• Offer personalised guidance on product selection, sizing, fit and styling, with relevant upselling and cross-selling
• Resolve customer concerns and exchanges in line with company policies, and encourage repeat business through relationship-building and follow-ups

Store Operations & Inventory

• Oversee opening and closing procedures, POS billing, cash handling and daily reconciliation
• Manage stock receipts, transfers and replenishment, ensuring accurate records and availability of key styles and sizes
• Conduct stock counts and audits, resolve discrepancies and minimise stock loss or damage
• Track fast- and slow-moving products and coordinate stock requirements with warehouse and merchandising teams
• Maintain visual merchandising, pricing accuracy, stockroom organisation and store hygiene
• Ensure adherence to company processes and mall requirements, escalating maintenance or operational issues promptly

Team Management & Reporting

• Plan rosters, weekly offs and breaks to maintain adequate floor coverage
• Conduct team briefings and coach staff on product knowledge, selling skills and customer service
• Review individual performance, provide feedback and address attendance or conduct concerns
• Lead by example on the shop floor, supporting the team during peak hours
• Submit sales and operational reports, sharing customer feedback, product demand and action points with head office
• Coordinate with internal teams and mall management for promotions and store activities

What You'll Bring:

• A track record of achieving retail sales targets and supervising a store team
• Practical knowledge of inventory control, cash reconciliation and branded retail processes
• Familiarity with POS and inventory systems, along with basic Excel and reporting skills
• Clear communication, sound judgement and confidence in handling customers and day-to-day challenges
• Availability to work rotational shifts, weekends and public holidays, with a weekday off

Why Join CAI:

• Take on an ownership-driven role with a contemporary footwear brand
• Work closely with the brand team and contribute to its retail growth
• Build your leadership experience in a customer-focused environment