Sales Manager

Location: Mangalore, Karnataka

Looking for: Candidate fromKarnataka region

Employment Type: Full-time

Experience: 3+ years in Sales, preferably Travel & Tourism

About the Role

Kairalitrails is looking for an experienced and result-oriented Sales Manager to lead our Mangalore branch. The ideal candidate will be responsible for driving branch sales, managing and mentoring the sales team, improving conversion rates, developing customer relationships, and achieving monthly and quarterly revenue targets. Candidates with strong experience in travel, tourism, holiday packages, international tours, airline sales, or hospitality sales will be preferred.

Key Responsibilities

• Lead and manage the Mangalore branch sales team and ensure achievement of monthly sales targets.
• Develop and execute sales strategies to increase bookings and revenue.
• Monitor daily, weekly and monthly sales performance of the team.
• Manage the complete sales funnel from lead generation to booking closure.
• Improve lead-to-booking conversion rates through effective sales processes and follow-ups.
• Assign leads to sales executives and ensure timely follow-up.
• Monitor individual team performance and identify areas for improvement.
• Conduct regular sales meetings, reviews and performance discussions.
• Train, coach and mentor sales executives to improve their selling skills.
• Handle important and high-value customer enquiries personally when required.
• Build strong relationships with customers and improve repeat and referral business.
• Work closely with the marketing team to improve lead quality and campaign performance.
• Track competitor pricing, offers, packages and market trends.
• Suggest new offers, packages and sales initiatives based on market demand.
• Ensure accurate communication of package details, pricing, inclusions and policies to customers.
• Monitor CRM usage, lead updates and sales pipeline accuracy.
• Prepare regular sales reports and share performance insights with management.
• Ensure excellent customer experience throughout the sales journey.
• Take ownership of branch revenue, conversion and team productivity.

Required Skills

• Strong leadership and team-management skills.
• Excellent communication and negotiation skills.
• Strong customer-handling and relationship-management ability.
• Proven ability to achieve and exceed sales targets.
• Strong understanding of sales funnels and conversion management.
• Excellent follow-up and closing skills.
• Good analytical and reporting skills.
• Ability to motivate and manage a target-driven sales team.
• Ability to work in a fast-paced travel environment.

Preferred Industry Experience

Candidates from the following backgrounds are preferred:

• Travel & Tourism
• International Holiday Packages
• Tour Operators
• Airline / Travel Sales
• Hospitality
• Travel Agencies
• Hotel Sales
• Hospitality & Leisure

Experience selling international holiday packages, especially Southeast Asia destinations, will be an added advantage.

Software / Tools

Experience with the following will be an advantage:

• CRM software
• LeadSquared or similar CRM platforms
• Microsoft Excel / Google Sheets
• WhatsApp Business
• Sales reporting and lead management platforms

Experience

5+ years of sales experience, with at least some experience in a supervisory or managerial role.

Candidates with experience managing a sales team and branch-level revenue targets will be preferred.

Key Performance Areas

The Sales Manager will be measured primarily on:

• Monthly branch revenue
• Sales target achievement
• Lead-to-booking conversion
• Team productivity
• Average booking value
• Follow-up efficiency
• Customer satisfaction
• Repeat and referral bookings