Sales Manager

Duties and Responsibilities

Main Duties of the Post

• Responsible for project sales and sales through the distributors network.
• Providing technical support and advice to clients.
• Presenting the organization to potential clients through direct communication, face-to-face meetings, telephone calls, and emails.
• Responsible for own lead generation and appointment setting.
• Actively and successfully managing the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; closing; and handover to the Account Management team.
• Responsible for sample approval.
• Achieving sales targets product-wise and month-wise.
• Coordinating material dispatch and payments.
• Interacting with government bodies for product approvals.
• Possessing drive, motivation, and acute attention to detail to ensure all sales opportunities are captured and explored.
• Taking individual responsibility for new business and being able to self-manage while working as part of a growing team. Support will be available from management for complex, large pitches and strategies.
• Managing trade shows, events, seminars, exhibitions, presentations, etc.
• Being accountable for all client proposals, contracts, and further documentation in accordance with company procedures.
• Being responsible and accountable for customer satisfaction surveys and action plans to achieve 100% customer satisfaction.
• Maintaining the customer complaint register and resolving customer queries.
• Being responsible for ISO audit documentation and independently facing audits.
• Responding to tenders and requests for information in a timely manner.
• Effectively interacting with other departments, including the Account Management and Technical teams, when handing over projects and ensuring that all aspects of the sale are fully and correctly briefed.
• Keeping abreast of issues affecting search engine marketing companies and the search engine industry, and collecting competitor intelligence.
• Handing over projects after closing the deal to the Engineering team with complete information regarding project requirements, correspondence, verbal discussions, and other relevant details.
• Communicating with clients throughout the project to keep them updated and obtain their feedback.
• Ensuring the organization remains proactive and responsive to prospective clients.
• Submitting documents in the required format.
• Submitting weekly expense reports along with bills to the Accounts Department.

Person Specification Skills, Knowledge and Experience Required

• Proven success in sales and demonstrable knowledge of the complete sales process.
• Confident negotiation skills and the ability to close deals.
• Strong client management skills and the ability to keep promises and commitments.
• Hands-on problem-solving skills with the ability to generate ideas and solutions.
• A positive and determined approach to researching and analyzing new business opportunities.
• Ability to use own initiative and pay close attention to detail.
• Ability to cope with competing demands and prioritize tasks effectively.
• Strong communication skills in all forms, including written, oral, email, telephone, and presentation.
• Excellent organizational and time-management skills.
• A positive attitude when dealing with people.
• Ability to work independently and take responsibility as an individual.
• A sound understanding of the Indian online marketing sector would be a distinct advantage.

Functional Competencies Required

• Confidence to present tailored presentations to potential client teams by effectively using a range of presentation skills, including body language, voice tone, and communication techniques.
• Ability to deliver a tailored sales process to achieve targets/KPIs by generating leads, asking probing questions, identifying appropriate features and benefits based on client needs, and presenting tailored solutions.
• Ability to identify new business opportunities using relevant research tools, sector-specific targeting, and cold calling.
• Detailed knowledge of search engine/online marketing and the ability to explain the value and benefits of search marketing in relation to other online marketing channels.
• Ability to manage and maintain accurate and accessible tailored documentation, including presentations and proposals, to meet clients’ needs.
• Ability to coordinate the pitch process by effectively providing relevant teams with a summary of clients’ technical and marketing requirements in order to obtain appropriate assessment and strategy recommendations.