Sales Manager - Tele RM

Job Title: Sales Manager - Tele RM

Corporate Title: NCT

Location: Mumbai, Nirlon Knowledge Pk B1

Role Description

• A Sales manager (Assets & Liability Products) manages telephonic campaigns to acquire new customers and retain existing ones.
• The role focuses on selling retail loan products (Assets) and mobilizing low-cost deposits (Liabilities) to meet assigned financial targets.

Your key responsibilities

Sales & Business Development

• Outbound Prospecting: Call potential customers from provided databases to pitch banking products.
• Asset Sales: Market and sell Loans, Business Loans, LAP, and Working Capital.
• Liability Mobilization: Source new Savings Accounts, Current Accounts, and Term Deposits.

Customer Engagement & Support

• Lead Nurturing: Follow up on digital leads, website inquiries, and dropped application funnels.
• Product Guidance: Explain interest rates, processing fees, loan eligibility, and documentation requirements clearly.
• Query Resolution: Address customer grievances, product doubts, and fee-related questions professionally.

Your skills and experience

• Graduate in any discipline (Commerce, Business Administration, or Finance preferred).
• 1 to 3 years of experience in tele-sales, banking, financial services, or BPO outbound sales.
• Strong command over regional languages and English (both verbal and written).
• Excellent negotiation skills with the ability to handle customer objections.
• Familiarity with CRM tools, LMS, and Excel.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.